# ServiceM8 AI agent for Slack & Microsoft Teams

Viktor is an AI employee that connects to ServiceM8 and helps you schedule and dispatch jobs for trades and construction crews, running 75 ServiceM8 actions for you like Get Job, Send SMS, and Get Note. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in ServiceM8 and reports back. Viktor connects in one click via OAuth.

- Tool: ServiceM8
- Category: Productivity
- Connection: One-click OAuth
- Actions available: 75
- Works from: Slack and Microsoft Teams
- Page: https://viktor.com/integrations/servicem8

## What can you ask Viktor to do in ServiceM8?

- "Schedule tomorrow's jobs in ServiceM8 and send the crew their assignments."
- "Check ServiceM8 for jobs behind schedule and flag them for follow-up."
- "Draft an invoice in ServiceM8 for this completed job."
- "Watch ServiceM8 for a customer complaint and alert me right away."

## What can Viktor do in ServiceM8? (75 actions)

- **Update Staff Member** - Update a staff member (loads the record, merges your fields, then POSTs).
- **Update Job Queue** - Update a job queue (loads the record, merges your fields, then POSTs).
- **Update Note** - Update a note (loads the record, merges your fields, then POSTs).
- **Update Job** - Update a job (loads the record, merges your fields, then POSTs).
- **Update Job Payment** - Update a job payment (loads the record, merges your fields, then POSTs).
- **Update Job Material** - Update a job material line (loads the record, merges your fields, then POSTs).
- **Update Job Contact** - Update a job contact (loads the record, merges your fields, then POSTs).
- **Update Job Activity** - Update a job activity (loads the record, merges your fields, then POSTs).
- **Update Attachment** - Update an attachment (loads the record, merges your fields, then POSTs).
- **Update Company** - Update a company (loads the record, merges your fields, then POSTs).
- **Update Company Contact** - Update a company contact (loads the record, merges your fields, then POSTs).
- **Update Category** - Update a category (loads the record, merges your fields, then POSTs).
- **Update Badge** - Update a badge (loads the record, merges your fields, then POSTs).
- **Send SMS** - Send an SMS via the Messaging API (charges may apply).
- **Send Email** - Send an email via the Messaging API.
- **Produce Quote** - Generate a job quote (PDF, DOCX, or JPG).
- **Produce Invoice** - Generate a job invoice (PDF, DOCX, or JPG).
- **Make API Request** - Send an authenticated ServiceM8 API request.
- **List Webhook Subscriptions** - List webhook subscriptions.
- **List Staff** - List staff with optional filters.
- **List Queues** - List job queues with optional filters.
- **List Notes** - List notes with optional filters.
- **List Jobs** - List jobs with optional filters.
- **List Job Payments** - List job payments with optional filters.
- **List Job Materials** - List job materials with optional filters.
- **List Job Contacts** - List job contacts with optional filters.
- **List Job Activities** - List job activities with optional filters.
- **List Feedback** - List feedback with optional filters.
- **List Attachments** - List attachments with optional filters.
- **List Company Contacts** - List company contacts with optional filters.
- **List Companies** - List companies (clients) with optional filters.
- **List Categories** - List categories with optional filters.
- **List Badges** - List badges with optional filters.
- **Get Staff** - Get a staff member by UUID.
- **Get Queue** - Get a job queue by UUID.
- **Get Note** - Get a note by UUID.
- **Get Job** - Get a job by UUID.
- **Get Job Payment** - Get a job payment by UUID.
- **Get Job Material** - Get a job material by UUID.
- **Get Job Contact** - Get a job contact by UUID.
- **Get Job Activity** - Get a job activity by UUID.
- **Get Feedback** - Get feedback by UUID.
- **Get Attachment** - Get an attachment by UUID.
- **Get Company** - Get a company by UUID.
- **Get Company Contact** - Get a company contact by UUID.
- **Get Category** - Get a category by UUID.
- **Get Badge** - Get a badge by UUID.
- **Delete Webhook Subscription** - Delete a webhook subscription by object type.
- **Delete Staff** - Delete a staff member by UUID.
- **Delete Queue** - Delete a job queue by UUID.
- **Delete Note** - Delete a note by UUID.
- **Delete Job** - Delete a job by UUID.
- **Delete Job Payment** - Delete a job payment by UUID.
- **Delete Job Material** - Delete a job material by UUID.
- **Delete Job Contact** - Delete a job contact by UUID.
- **Delete Job Activity** - Delete a job activity by UUID.
- **Delete Attachment** - Delete an attachment by UUID.
- **Delete Company** - Delete a company by UUID.
- **Delete Company Contact** - Delete a company contact by UUID.
- **Delete Category** - Delete a category by UUID.
- **Delete Badge** - Delete a badge by UUID.
- **Create Webhook Subscription** - Create or update an object webhook subscription.
- **Create Staff Member** - Create a staff member.
- **Create Job Queue** - Create a job queue.
- **Create Note** - Create a note.
- **Create Job** - Create a job.
- **Create Job Payment** - Create a job payment.
- **Create Job Material** - Create a job material line.
- **Create Job Contact** - Create a job contact.
- **Create Job Activity** - Create a job activity.
- **Create Attachment** - Create an attachment.
- **Create Company** - Create a company (client).
- **Create Company Contact** - Create a company contact.
- **Create Category** - Create a job category.
- **Create Badge** - Create a badge.

## How does Viktor work with ServiceM8?

1. Add Viktor to Slack or Microsoft Teams.
2. Connect ServiceM8 with one-click OAuth - Viktor handles authentication.
3. Ask in plain English. Viktor runs the ServiceM8 actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval.

## What is a ServiceM8 AI agent?

A ServiceM8 AI agent is an AI that connects to your ServiceM8 account and completes work in it - it doesn't just answer questions about ServiceM8, it takes the actions. Viktor is that agent: an AI employee that works in ServiceM8 on your behalf and delivers the finished result in Slack or Microsoft Teams.

Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right ServiceM8 actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.

### About ServiceM8

Field service software

## Security and permissions

- One-click OAuth - Viktor never sees your password, and you can revoke access at any time.
- Review-first approvals: sensitive ServiceM8 actions wait for your sign-off before they run.
- Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models.
- SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress.

## FAQ

### Does Viktor integrate with ServiceM8?

Yes. ServiceM8 is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in ServiceM8 from Slack or Microsoft Teams - no workflow builder, no code.

### How do I connect ServiceM8 to Viktor?

Ask Viktor in Slack or Microsoft Teams to connect ServiceM8, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time.

### What can Viktor do in ServiceM8?

Viktor can run 75 ServiceM8 actions, including Get Job, Send SMS, and Get Note - and chain them with other tools in a single request. In practice that means Viktor helps you schedule and dispatch jobs for trades and construction crews. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done.

### Do I need to build workflows to automate ServiceM8?

No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which ServiceM8 actions to take, runs them, and reports back.

### Is my ServiceM8 data secure with Viktor?

Yes. Viktor connects to ServiceM8 in one click via OAuth, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress.

### How much does the ServiceM8 integration cost?

Nothing extra - every integration, including ServiceM8, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month.

### Can Viktor use ServiceM8 together with my other tools?

Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from ServiceM8, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams.

## Viktor uses ServiceM8 together with

- [Slack](https://viktor.com/integrations/slack)
- [Gmail](https://viktor.com/integrations/gmail)
- [Google Sheets](https://viktor.com/integrations/google-sheets)
- [HubSpot](https://viktor.com/integrations/hubspot)
- [Notion](https://viktor.com/integrations/notion)
- [Salesforce](https://viktor.com/integrations/salesforce)

## More Productivity integrations

- [GitHub](https://viktor.com/integrations/github)
- [Asana](https://viktor.com/integrations/asana)
- [Basecamp](https://viktor.com/integrations/basecamp)
- [Monday.com](https://viktor.com/integrations/monday-com)
- [Jira](https://viktor.com/integrations/jira)
- [Linear](https://viktor.com/integrations/linear)
- [Miro](https://viktor.com/integrations/miro)
- [Confluence](https://viktor.com/integrations/confluence)

## Get started

Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.