# SalesLens AI employee Viktor is an AI employee that connects to SalesLens and helps you manage business phone calls and call center operations, running 4 SalesLens actions for you like List Category ID Options and Upload Conversation Recording. Ask in plain English from your workspace; Viktor does the work in SalesLens and reports back. Viktor connects with a scoped API key. - Tool: SalesLens - Category: Sales & CRM - Connection: API key - Actions available: 4 - Currently available in: Slack and Microsoft Teams - Page: https://viktor.com/integrations/saleslens ## What can you ask Viktor to do in SalesLens? - "Summarize this morning's missed calls in SalesLens and draft callback messages." - "Pull yesterday's call volume and average handle time from SalesLens." - "Watch SalesLens for a spike in wait times and alert me right away." - "Post a summary of this week's SalesLens call metrics to #support every Monday." ## What can Viktor do in SalesLens? (4 actions) - **List Employee External ID Options** - Retrieves available options for the Employee External ID field. - **List Category ID Options** - Retrieves available options for the Category ID field. - **Upload Conversation Transcription** - Uploads a transcript of the conversation. - **Upload Conversation Recording** - Uploads a conversation recording. ## How does Viktor work with SalesLens? 1. Open Viktor in a supported workspace. 2. Connect SalesLens with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the SalesLens actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a SalesLens AI agent? A SalesLens AI agent is an AI that connects to your SalesLens account and completes work in it - it doesn't just answer questions about SalesLens, it takes the actions. Viktor is an AI employee that works in SalesLens on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right SalesLens actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About SalesLens Optimize Call Center Performance with AI-Driven Quality Monitoring ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive SalesLens actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with SalesLens? Yes. SalesLens is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in SalesLens from their workspace - no workflow builder, no code. ### How do I connect SalesLens to Viktor? Ask Viktor in your workspace to connect SalesLens, then paste an API key from your SalesLens account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in SalesLens? Viktor can run 4 SalesLens actions, including List Category ID Options and Upload Conversation Recording - and chain them with other tools in a single request. In practice that means Viktor helps you manage business phone calls and call center operations. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate SalesLens? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which SalesLens actions to take, runs them, and reports back. ### Is my SalesLens data secure with Viktor? Yes. Viktor connects to SalesLens with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the SalesLens integration cost? Nothing extra - every integration, including SalesLens, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use SalesLens together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from SalesLens, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Viktor uses SalesLens together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Sales & CRM integrations - [HubSpot](https://viktor.com/integrations/hubspot) - [Upsales](https://viktor.com/integrations/upsales) - [Keap (Infusionsoft)](https://viktor.com/integrations/keap-infusionsoft) - [Apollo.io (API Key)](https://viktor.com/integrations/apollo-io-api-key) - [Teamgate](https://viktor.com/integrations/teamgate) - [Pipedrive](https://viktor.com/integrations/pipedrive) - [Enrich Layer](https://viktor.com/integrations/enrich-layer) - [Zoom](https://viktor.com/integrations/zoom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.