# RingCentral AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to RingCentral in one click via OAuth and helps you manage business phone calls and call center operations, running 8 RingCentral actions for you like Send SMS, Get Message, and Make CallOut. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in RingCentral and reports back. Setup takes about two minutes. - Tool: RingCentral - Category: Communication - Connection: One-click OAuth - Actions available: 8 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/ringcentral ## What can you ask Viktor to do in RingCentral? - "Summarize this morning's missed calls in RingCentral and draft callback messages." - "Pull yesterday's call volume and average handle time from RingCentral." - "Watch RingCentral for a spike in wait times and alert me right away." - "Post a summary of this week's RingCentral call metrics to #support every Monday." ## What can Viktor do in RingCentral? (8 actions) - **List Extensions Options** - Retrieves available options for the Extensions field. - **List Country ID Options** - Retrieves available options for the Country ID field. - **Send SMS** - Creates and sends a new text message. See the API docs here. - **Make CallOut** - Creates a new outbound call out session. See the API docs here. - **Get Message** - Get message from the Message Store. See the API docs here. - **Download Recording** - Gets a recording and downloads it to the /tmp directory. - **Create Meeting** - Creates a new meeting. See the API docs here. - **Create Contact** - Creates a user personal contact. ## How does Viktor work with RingCentral? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect RingCentral with one-click OAuth - Viktor handles authentication. 3. Ask in plain English. Viktor runs the RingCentral actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a RingCentral AI agent? A RingCentral AI agent is an AI that connects to your RingCentral account and completes work in it - it doesn't just answer questions about RingCentral, it takes the actions. Viktor is that agent: an AI employee that works in RingCentral on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right RingCentral actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About RingCentral Experience Intelligent Phone, Meetings, Contact Center, and AI Solutions with RingCentral, the complete cloud communications platform. ## Security and permissions - One-click OAuth - Viktor never sees your password, and you can revoke access at any time. - Review-first approvals: sensitive RingCentral actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with RingCentral? Yes. RingCentral is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in RingCentral from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect RingCentral to Viktor? Ask Viktor in Slack or Microsoft Teams to connect RingCentral, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time. ### What can Viktor do in RingCentral? Viktor can run 8 RingCentral actions, including Send SMS, Get Message, and Make CallOut - and chain them with other tools in a single request. In practice that means Viktor helps you manage business phone calls and call center operations. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate RingCentral? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which RingCentral actions to take, runs them, and reports back. ### Is my RingCentral data secure with Viktor? Yes. Viktor connects to RingCentral in one click via OAuth, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the RingCentral integration cost? Nothing extra - every integration, including RingCentral, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use RingCentral together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from RingCentral, cross-reference it with another tool - for example Gmail or Google Sheets, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses RingCentral together with - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Communication integrations - [Slack](https://viktor.com/integrations/slack) - [Slackbot](https://viktor.com/integrations/slackbot) - [Telegram](https://viktor.com/integrations/telegram) - [Zoom Admin](https://viktor.com/integrations/zoom-admin) - [Microsoft Outlook Email](https://viktor.com/integrations/microsoft-outlook-email) - [Outlook](https://viktor.com/integrations/outlook) - [Bot for Slack](https://viktor.com/integrations/bot-for-slack) - [Twilio](https://viktor.com/integrations/twilio) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.