# Richpanel AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Richpanel with a scoped API key and helps you triage and resolve customer support tickets, running 5 Richpanel actions for you like Create Ticket, List Tags Options, and Add Ticket Message. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Richpanel and reports back. Setup takes about two minutes. - Tool: Richpanel - Category: Customer Support - Connection: API key - Actions available: 5 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/richpanel ## What can you ask Viktor to do in Richpanel? - "Summarize today's open tickets in Richpanel and flag the urgent ones." - "Draft replies to the open tickets in Richpanel and queue them for my approval." - "Pull this week's ticket volume and response time from Richpanel every Monday." - "Watch Richpanel for tickets that mention churn and alert me immediately." ## What can Viktor do in Richpanel? (5 actions) - **List Ticket ID Options** - Retrieves available options for the Ticket ID field. - **List Tags Options** - Retrieves available options for the Tags field. - **Update Ticket Status** - Updates the status of an existing ticket in Richpanel. - **Create Ticket** - Creates a new support ticket in Richpanel. - **Add Ticket Message** - Adds a message to an existing ticket. ## How does Viktor work with Richpanel? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Richpanel with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Richpanel actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Richpanel AI agent? A Richpanel AI agent is an AI that connects to your Richpanel account and completes work in it - it doesn't just answer questions about Richpanel, it takes the actions. Viktor is that agent: an AI employee that works in Richpanel on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Richpanel actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Richpanel Richpanel is the help desk software that helps you create a seamless support experience for both the customer & support teams. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Richpanel actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Richpanel? Yes. Richpanel is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Richpanel from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Richpanel to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Richpanel, then paste an API key from your Richpanel account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Richpanel? Viktor can run 5 Richpanel actions, including Create Ticket, List Tags Options, and Add Ticket Message - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Richpanel? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Richpanel actions to take, runs them, and reports back. ### Is my Richpanel data secure with Viktor? Yes. Viktor connects to Richpanel with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Richpanel integration cost? Nothing extra - every integration, including Richpanel, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Richpanel together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Richpanel, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Richpanel together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.