# Returnista AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Returnista with a scoped API key and helps you create shipping labels and track parcel fulfillment, running 15 Returnista actions for you like Get Return Order, Get Return Orders, and Get Return Request. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Returnista and reports back. Setup takes about two minutes. - Tool: Returnista - Category: E-Commerce - Connection: API key - Actions available: 15 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/returnista ## What can you ask Viktor to do in Returnista? - "Create shipping labels in Returnista for today's orders and send me the tracking numbers." - "Compare carrier rates in Returnista for this shipment and pick the cheapest option." - "Watch Returnista for a delayed shipment and alert me with the tracking details." - "Pull this week's shipping costs from Returnista and post them every Monday." ## What can Viktor do in Returnista? (15 actions) - **Update Return Location** - Updates an existing return location for an account. All fields are optional — provide only the ones you want to change. At least one field must be provided. To find the return location ID, use Get Return Locations. Use a two-letter ISO 3166-1 alpha-2 country code for countryCode (e.g., NL, DE, GB, US). - **Resend Confirmation Email** - Resends the return confirmation email to the consumer for an existing return order. Use this when a consumer did not receive their original confirmation, when an email bounced, or to re-trigger a notification after a return order is updated. To look up a return order ID, use Get Return Orders or Get Return Order first. To view the email history before resending, use Get Return Order Emails. Requires both an Account ID (from your Returnista dashboard settings) and a Return Order ID. Note: this triggers an immediate send — there is no scheduling or preview step. - **Process Draft Return Order** - Accepts or rejects a draft return order. Draft return orders are created when a consumer initiates a return and are pending merchant review. Set action to accept to approve the return (this triggers shipment label creation) or reject to decline it. Use Get Return Orders with filter: "status:draft" to find draft order IDs. - **List Shipping Products** - Returns all shipping product options available in Returnista, including carrier integrations, label types, and product codes. - **Get Return Requests** - Gets a list of return requests for the given account. - **Get Return Request** - Gets the full details of a single return request by ID. Return requests contain item-level information: purchase order number, return reason, requested resolution (refund, exchange, etc.). To find a return request ID, use Get Return Requests first. - **Get Return Reasons** - Gets a list of return reasons for the given account. - **Get Return Orders** - Gets a list of return orders for the given account. - **Get Return Order** - Gets the full details of a single return order by ID. Use expand to inline related objects (consumer, shipments, returnRequests) in one call instead of making separate requests. To find a return order ID, use Get Return Orders first. To view the email communications for a return order, use Get Return Order Emails. - **Get Return Order Emails** - Gets all email communications associated with a return order. Useful for support and audit workflows to see what emails were sent to the consumer during the return process. To find a return order ID, use Get Return Orders first. - **Get Return Locations** - Gets a list of return locations for the given account. - **Get Draft Return Orders** - Gets a list of draft return orders for the given account. - **Get Consumer Purchases** - Gets the purchase history for a consumer by their consumer ID. Useful for support workflows to understand what a consumer has purchased before they initiated a return. To find a consumer ID, use Get Return Orders with expand: ["consumer"] on a related return order — the consumer object will include the ID. - **Create Return Location** - Creates a new return location (warehouse or depot address) for an account. Required: accountId, name, companyName, phoneNumber, street, houseNumber, city, postalCode, countryCode (ISO 3166-1 alpha-2, e.g. NL, DE, GB, US). Optional: suffix, stateProvinceCode, attention, contactName. To update a location after creation, use Update Return Location with the returned ID. - **Create Draft Return Order** - Creates a new draft return order for a consumer. Draft return orders are pending merchant review before being accepted or rejected. Use Process Draft Return Order to accept or reject the created draft. ## How does Viktor work with Returnista? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Returnista with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Returnista actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Returnista AI agent? A Returnista AI agent is an AI that connects to your Returnista account and completes work in it - it doesn't just answer questions about Returnista, it takes the actions. Viktor is that agent: an AI employee that works in Returnista on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Returnista actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Returnista Returns management platform for e-commerce retailers ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Returnista actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Returnista? Yes. Returnista is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Returnista from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Returnista to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Returnista, then paste an API key from your Returnista account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Returnista? Viktor can run 15 Returnista actions, including Get Return Order, Get Return Orders, and Get Return Request - and chain them with other tools in a single request. In practice that means Viktor helps you create shipping labels and track parcel fulfillment. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Returnista? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Returnista actions to take, runs them, and reports back. ### Is my Returnista data secure with Viktor? Yes. Viktor connects to Returnista with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Returnista integration cost? Nothing extra - every integration, including Returnista, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Returnista together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Returnista, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Returnista together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More E-Commerce integrations - [SureCart](https://viktor.com/integrations/surecart) - [Google BigQuery](https://viktor.com/integrations/google-bigquery) - [DataForSEO](https://viktor.com/integrations/dataforseo) - [Shopify (OAuth)](https://viktor.com/integrations/shopify-oauth) - [Facebook](https://viktor.com/integrations/facebook) - [Twilio SendGrid](https://viktor.com/integrations/twilio-sendgrid) - [Planview Leankit](https://viktor.com/integrations/planview-leankit) - [Postmark](https://viktor.com/integrations/postmark) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.