# Retently AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Retently with a scoped API key and helps you collect and act on customer feedback and NPS scores, running 3 Retently actions for you like Create Customer, Add Tags to Response, and List Response Options. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Retently and reports back. Setup takes about two minutes. - Tool: Retently - Category: E-Commerce - Connection: API key - Actions available: 3 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/retently ## What can you ask Viktor to do in Retently? - "Pull this week's NPS responses from Retently and summarize the themes." - "Find the detractors in Retently from the last survey and draft outreach to them." - "Watch Retently for a low score and alert me with the customer's comment." - "Post a summary of this month's Retently feedback trends to #product every Monday." ## What can Viktor do in Retently? (3 actions) - **List Response Options** - Retrieves available options for the Response field. - **Create Customer** - Creates a new customer. - **Add Tags to Response** - Adds tags to a response. ## How does Viktor work with Retently? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Retently with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Retently actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Retently AI agent? A Retently AI agent is an AI that connects to your Retently account and completes work in it - it doesn't just answer questions about Retently, it takes the actions. Viktor is that agent: an AI employee that works in Retently on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Retently actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Retently Send a Net Promoter Score® survey to your clients and start gathering, analyzing and acting on the received customer feedback. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Retently actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Retently? Yes. Retently is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Retently from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Retently to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Retently, then paste an API key from your Retently account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Retently? Viktor can run 3 Retently actions, including Create Customer, Add Tags to Response, and List Response Options - and chain them with other tools in a single request. In practice that means Viktor helps you collect and act on customer feedback and NPS scores. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Retently? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Retently actions to take, runs them, and reports back. ### Is my Retently data secure with Viktor? Yes. Viktor connects to Retently with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Retently integration cost? Nothing extra - every integration, including Retently, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Retently together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Retently, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Retently together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More E-Commerce integrations - [SureCart](https://viktor.com/integrations/surecart) - [Google BigQuery](https://viktor.com/integrations/google-bigquery) - [DataForSEO](https://viktor.com/integrations/dataforseo) - [Shopify (OAuth)](https://viktor.com/integrations/shopify-oauth) - [Facebook](https://viktor.com/integrations/facebook) - [Twilio SendGrid](https://viktor.com/integrations/twilio-sendgrid) - [Planview Leankit](https://viktor.com/integrations/planview-leankit) - [Postmark](https://viktor.com/integrations/postmark) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.