# Respond.io AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Respond.io with a scoped API key and helps you run live chat and chatbot conversations with customers the way a teammate would. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Respond.io and reports back. Setup takes about two minutes. - Tool: Respond.io - Category: Communication - Connection: API key - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/respond-io ## What can you ask Viktor to do in Respond.io? - "Summarize today's Respond.io conversations and flag the ones that need a human." - "Draft a canned reply in Respond.io for the most common question this week." - "Watch Respond.io for a conversation mentioning a refund and alert me right away." - "Pull this week's response time and resolution rate from Respond.io every Monday." ## What can Viktor do in Respond.io? Viktor works with Respond.io through a managed connector to help you run live chat and chatbot conversations with customers: describe the task in plain English and Viktor figures out the right Respond.io calls, runs the work, and reports back. ## How does Viktor work with Respond.io? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Respond.io with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Respond.io actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Respond.io AI agent? A Respond.io AI agent is an AI that connects to your Respond.io account and completes work in it - it doesn't just answer questions about Respond.io, it takes the actions. Viktor is that agent: an AI employee that works in Respond.io on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Respond.io actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Respond.io A business messaging platform that unifies customer communication for tech-savvy orgs that market, sell & support across instant messaging, web chat & email. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Respond.io actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Respond.io? Yes. Respond.io is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Respond.io from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Respond.io to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Respond.io, then paste an API key from your Respond.io account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Respond.io? Viktor works with Respond.io through a managed connector to help you run live chat and chatbot conversations with customers: describe the task in plain English and Viktor figures out the right Respond.io calls, runs the work, and reports back with the result in Slack or Microsoft Teams. ### Do I need to build workflows to automate Respond.io? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Respond.io actions to take, runs them, and reports back. ### Is my Respond.io data secure with Viktor? Yes. Viktor connects to Respond.io with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Respond.io integration cost? Nothing extra - every integration, including Respond.io, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Respond.io together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Respond.io, cross-reference it with another tool - for example Gmail or Google Sheets, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Respond.io together with - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Communication integrations - [Slack](https://viktor.com/integrations/slack) - [Slackbot](https://viktor.com/integrations/slackbot) - [Telegram](https://viktor.com/integrations/telegram) - [Zoom Admin](https://viktor.com/integrations/zoom-admin) - [Microsoft Outlook Email](https://viktor.com/integrations/microsoft-outlook-email) - [Outlook](https://viktor.com/integrations/outlook) - [Bot for Slack](https://viktor.com/integrations/bot-for-slack) - [Twilio](https://viktor.com/integrations/twilio) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.