# Refiner AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Refiner with a scoped API key and helps you collect and act on customer feedback and NPS scores, running 4 Refiner actions for you like Track Event, Identify User, and List User ID Options. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Refiner and reports back. Setup takes about two minutes. - Tool: Refiner - Category: Productivity - Connection: API key - Actions available: 4 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/refiner ## What can you ask Viktor to do in Refiner? - "Pull this week's NPS responses from Refiner and summarize the themes." - "Find the detractors in Refiner from the last survey and draft outreach to them." - "Watch Refiner for a low score and alert me with the customer's comment." - "Post a summary of this month's Refiner feedback trends to #product every Monday." ## What can Viktor do in Refiner? (4 actions) - **List User ID Options** - Retrieves available options for the User ID field. - **List Segment ID Options** - Retrieves available options for the Segment ID field. - **Track Event** - Tracks a user event in Refiner. - **Identify User** - Identify a user with user ID or email. If the user does not exist, a new one will be created. ## How does Viktor work with Refiner? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Refiner with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Refiner actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Refiner AI agent? A Refiner AI agent is an AI that connects to your Refiner account and completes work in it - it doesn't just answer questions about Refiner, it takes the actions. Viktor is that agent: an AI employee that works in Refiner on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Refiner actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Refiner Customer Feedback Surveys for SaaS & Digital Products ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Refiner actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Refiner? Yes. Refiner is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Refiner from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Refiner to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Refiner, then paste an API key from your Refiner account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Refiner? Viktor can run 4 Refiner actions, including Track Event, Identify User, and List User ID Options - and chain them with other tools in a single request. In practice that means Viktor helps you collect and act on customer feedback and NPS scores. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Refiner? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Refiner actions to take, runs them, and reports back. ### Is my Refiner data secure with Viktor? Yes. Viktor connects to Refiner with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Refiner integration cost? Nothing extra - every integration, including Refiner, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Refiner together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Refiner, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Refiner together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Productivity integrations - [GitHub](https://viktor.com/integrations/github) - [Asana](https://viktor.com/integrations/asana) - [Basecamp](https://viktor.com/integrations/basecamp) - [Monday.com](https://viktor.com/integrations/monday-com) - [Jira](https://viktor.com/integrations/jira) - [Linear](https://viktor.com/integrations/linear) - [Miro](https://viktor.com/integrations/miro) - [ServiceM8](https://viktor.com/integrations/servicem8) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.