# Re:amaze AI employee Viktor is an AI employee that connects to Re:amaze and helps you triage and resolve customer support tickets the way a teammate would. Ask in plain English from your workspace; Viktor does the work in Re:amaze and reports back. Viktor connects with a scoped API key. - Tool: Re:amaze - Category: E-Commerce - Connection: API key - Currently available in: Slack and Microsoft Teams - Page: https://viktor.com/integrations/re-amaze ## What can you ask Viktor to do in Re:amaze? - "Summarize today's open tickets in Re:amaze and flag the urgent ones." - "Draft replies to the open tickets in Re:amaze and queue them for my approval." - "Pull this week's ticket volume and response time from Re:amaze every Monday." - "Watch Re:amaze for tickets that mention churn and alert me immediately." ## What can Viktor do in Re:amaze? Viktor works with Re:amaze through a managed connector to help you triage and resolve customer support tickets: describe the task in plain English and Viktor figures out the right Re:amaze calls, runs the work, and reports back. ## How does Viktor work with Re:amaze? 1. Open Viktor in a supported workspace. 2. Connect Re:amaze with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Re:amaze actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Re:amaze AI agent? A Re:amaze AI agent is an AI that connects to your Re:amaze account and completes work in it - it doesn't just answer questions about Re:amaze, it takes the actions. Viktor is an AI employee that works in Re:amaze on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Re:amaze actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Re:amaze Re:amaze is a helpdesk and customer communications platform, helping eCommerce businesses deliver better support experiences with tools designed to boost sales and engagement. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Re:amaze actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Re:amaze? Yes. Re:amaze is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Re:amaze from their workspace - no workflow builder, no code. ### How do I connect Re:amaze to Viktor? Ask Viktor in your workspace to connect Re:amaze, then paste an API key from your Re:amaze account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Re:amaze? Viktor works with Re:amaze through a managed connector to help you triage and resolve customer support tickets: describe the task in plain English and Viktor figures out the right Re:amaze calls, runs the work, and reports back with the result in your workspace. ### Do I need to build workflows to automate Re:amaze? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Re:amaze actions to take, runs them, and reports back. ### Is my Re:amaze data secure with Viktor? Yes. Viktor connects to Re:amaze with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Re:amaze integration cost? Nothing extra - every integration, including Re:amaze, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Re:amaze together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Re:amaze, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Viktor uses Re:amaze together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More E-Commerce integrations - [SureCart](https://viktor.com/integrations/surecart) - [Google BigQuery](https://viktor.com/integrations/google-bigquery) - [DataForSEO](https://viktor.com/integrations/dataforseo) - [Shopify (OAuth)](https://viktor.com/integrations/shopify-oauth) - [Facebook](https://viktor.com/integrations/facebook) - [Twilio SendGrid](https://viktor.com/integrations/twilio-sendgrid) - [Planview Leankit](https://viktor.com/integrations/planview-leankit) - [Postmark](https://viktor.com/integrations/postmark) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.