# Placetel AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Placetel and helps you manage business phone calls and call center operations the way a teammate would. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Placetel and reports back. Viktor connects with a scoped API key. - Tool: Placetel - Category: Communication - Connection: API key - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/placetel ## What can you ask Viktor to do in Placetel? - "Summarize this morning's missed calls in Placetel and draft callback messages." - "Pull yesterday's call volume and average handle time from Placetel." - "Watch Placetel for a spike in wait times and alert me right away." - "Post a summary of this week's Placetel call metrics to #support every Monday." ## What can Viktor do in Placetel? Viktor works with Placetel through a managed connector to help you manage business phone calls and call center operations: describe the task in plain English and Viktor figures out the right Placetel calls, runs the work, and reports back. ## How does Viktor work with Placetel? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Placetel with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Placetel actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Placetel AI agent? A Placetel AI agent is an AI that connects to your Placetel account and completes work in it - it doesn't just answer questions about Placetel, it takes the actions. Viktor is that agent: an AI employee that works in Placetel on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Placetel actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Placetel Modern business telephony for the cloud ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Placetel actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Placetel? Yes. Placetel is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Placetel from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Placetel to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Placetel, then paste an API key from your Placetel account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Placetel? Viktor works with Placetel through a managed connector to help you manage business phone calls and call center operations: describe the task in plain English and Viktor figures out the right Placetel calls, runs the work, and reports back with the result in Slack or Microsoft Teams. ### Do I need to build workflows to automate Placetel? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Placetel actions to take, runs them, and reports back. ### Is my Placetel data secure with Viktor? Yes. Viktor connects to Placetel with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Placetel integration cost? Nothing extra - every integration, including Placetel, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Placetel together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Placetel, cross-reference it with another tool - for example Gmail or Google Sheets, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Placetel together with - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Communication integrations - [Slack](https://viktor.com/integrations/slack) - [Slackbot](https://viktor.com/integrations/slackbot) - [Telegram](https://viktor.com/integrations/telegram) - [Zoom Admin](https://viktor.com/integrations/zoom-admin) - [Microsoft Outlook Email](https://viktor.com/integrations/microsoft-outlook-email) - [Outlook](https://viktor.com/integrations/outlook) - [Bot for Slack](https://viktor.com/integrations/bot-for-slack) - [Twilio](https://viktor.com/integrations/twilio) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.