# Order Desk AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Order Desk with a scoped API key and helps you run an online store's catalog, orders, and checkout, running 5 Order Desk actions for you like Find Order, List Orders, and Update Order. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Order Desk and reports back. Setup takes about two minutes. - Tool: Order Desk - Category: E-Commerce - Connection: API key - Actions available: 5 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/order-desk ## What can you ask Viktor to do in Order Desk? - "Summarize yesterday's orders in Order Desk and flag anything unusual." - "Find the customers in Order Desk with open refund requests and draft responses." - "Pull this month's revenue from Order Desk and compare it to last month." - "Watch Order Desk for low inventory and post a restock list every morning." ## What can Viktor do in Order Desk? (5 actions) - **List Order ID Options** - Retrieves available options for the Order ID field. - **Update Order** - Update Order. - **List Orders** - List Orders based on a search criteria. - **Find Order** - Find Order. - **Create Order** - Create Order. ## How does Viktor work with Order Desk? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Order Desk with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Order Desk actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Order Desk AI agent? A Order Desk AI agent is an AI that connects to your Order Desk account and completes work in it - it doesn't just answer questions about Order Desk, it takes the actions. Viktor is that agent: an AI employee that works in Order Desk on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Order Desk actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Order Desk Save time and use Order Desk to automate your ecommerce order management workflow with 300+ integrations and counting! ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Order Desk actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Order Desk? Yes. Order Desk is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Order Desk from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Order Desk to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Order Desk, then paste an API key from your Order Desk account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Order Desk? Viktor can run 5 Order Desk actions, including Find Order, List Orders, and Update Order - and chain them with other tools in a single request. In practice that means Viktor helps you run an online store's catalog, orders, and checkout. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Order Desk? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Order Desk actions to take, runs them, and reports back. ### Is my Order Desk data secure with Viktor? Yes. Viktor connects to Order Desk with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Order Desk integration cost? Nothing extra - every integration, including Order Desk, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Order Desk together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Order Desk, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Order Desk together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More E-Commerce integrations - [SureCart](https://viktor.com/integrations/surecart) - [Google BigQuery](https://viktor.com/integrations/google-bigquery) - [DataForSEO](https://viktor.com/integrations/dataforseo) - [Shopify (OAuth)](https://viktor.com/integrations/shopify-oauth) - [Facebook](https://viktor.com/integrations/facebook) - [Twilio SendGrid](https://viktor.com/integrations/twilio-sendgrid) - [Planview Leankit](https://viktor.com/integrations/planview-leankit) - [Postmark](https://viktor.com/integrations/postmark) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.