# Mojo Helpdesk AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Mojo Helpdesk with a scoped API key and helps you triage and resolve customer support tickets, running 4 Mojo Helpdesk actions for you like Create User, Create Ticket, and List User Options. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Mojo Helpdesk and reports back. Setup takes about two minutes. - Tool: Mojo Helpdesk - Category: Sales & CRM - Connection: API key - Actions available: 4 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/mojo-helpdesk ## What can you ask Viktor to do in Mojo Helpdesk? - "Summarize today's open tickets in Mojo Helpdesk and flag the urgent ones." - "Draft replies to the open tickets in Mojo Helpdesk and queue them for my approval." - "Pull this week's ticket volume and response time from Mojo Helpdesk every Monday." - "Watch Mojo Helpdesk for tickets that mention churn and alert me immediately." ## What can Viktor do in Mojo Helpdesk? (4 actions) - **List User Options** - Retrieves available options for the User field. - **List Ticket Queue Options** - Retrieves available options for the Ticket Queue field. - **Create User** - Create a new user. - **Create Ticket** - Create a new ticket. ## How does Viktor work with Mojo Helpdesk? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Mojo Helpdesk with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Mojo Helpdesk actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Mojo Helpdesk AI agent? A Mojo Helpdesk AI agent is an AI that connects to your Mojo Helpdesk account and completes work in it - it doesn't just answer questions about Mojo Helpdesk, it takes the actions. Viktor is that agent: an AI employee that works in Mojo Helpdesk on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Mojo Helpdesk actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Mojo Helpdesk Mojo Helpdesk is the leader in helpdesk software and ticketing system for schools and organizations of all sizes. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Mojo Helpdesk actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Mojo Helpdesk? Yes. Mojo Helpdesk is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Mojo Helpdesk from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Mojo Helpdesk to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Mojo Helpdesk, then paste an API key from your Mojo Helpdesk account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Mojo Helpdesk? Viktor can run 4 Mojo Helpdesk actions, including Create User, Create Ticket, and List User Options - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Mojo Helpdesk? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Mojo Helpdesk actions to take, runs them, and reports back. ### Is my Mojo Helpdesk data secure with Viktor? Yes. Viktor connects to Mojo Helpdesk with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Mojo Helpdesk integration cost? Nothing extra - every integration, including Mojo Helpdesk, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Mojo Helpdesk together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Mojo Helpdesk, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Mojo Helpdesk together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Sales & CRM integrations - [HubSpot](https://viktor.com/integrations/hubspot) - [Upsales](https://viktor.com/integrations/upsales) - [Keap (Infusionsoft)](https://viktor.com/integrations/keap-infusionsoft) - [Apollo.io (API Key)](https://viktor.com/integrations/apollo-io-api-key) - [Teamgate](https://viktor.com/integrations/teamgate) - [Pipedrive](https://viktor.com/integrations/pipedrive) - [Enrich Layer](https://viktor.com/integrations/enrich-layer) - [Zoom](https://viktor.com/integrations/zoom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.