# LiveAgent AI employee Viktor is an AI employee that connects to LiveAgent and helps you triage and resolve customer support tickets, running 10 LiveAgent actions for you like List Tags, Get Agent, and Get Ticket. Ask in plain English from your workspace; Viktor does the work in LiveAgent and reports back. Viktor connects with a scoped API key. - Tool: LiveAgent - Category: Marketing - Connection: API key - Actions available: 10 - Currently available in: Slack and Microsoft Teams - Page: https://viktor.com/integrations/liveagent ## What is a LiveAgent AI agent? A LiveAgent AI agent is an AI that connects to your LiveAgent account and completes work in it - it doesn't just answer questions about LiveAgent, it takes the actions. Viktor is an AI employee that works in LiveAgent on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right LiveAgent actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About LiveAgent LiveAgent is a web-based live chat and helpdesk software. It covers all support channels: Email, Live Chat, Call Center, Contact forms, Feedback Forms, Knowledge Base, Social networks(Twitter and Facebook) and integrates them into one enviroment. ### How a run works 1. **You ask in your workspace** - Describe what you need in plain English 2. **Viktor picks the actions** - Selects from 10 LiveAgent actions, chains them together 3. **Runs in LiveAgent** - Helps you triage and resolve customer support tickets - your real data. 4. **Reports back** - Delivers the finished result to your workspace ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive LiveAgent actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## What can you ask Viktor to do in LiveAgent? - "Summarize today's open tickets in LiveAgent and flag the urgent ones." - "Draft replies to the open tickets in LiveAgent and queue them for my approval." - "Pull this week's ticket volume and response time from LiveAgent every Monday." - "Watch LiveAgent for tickets that mention churn and alert me immediately." ## How does Viktor work with LiveAgent? 1. Open Viktor in a supported workspace. 2. Connect LiveAgent with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the LiveAgent actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What can Viktor do in LiveAgent? (10 actions) - **List Group ID Options** - Retrieves available options for the Group ID field. - **List Agent ID Options** - Retrieves available options for the Agent ID field. - **Update Ticket Status** - Update the status of a ticket. - **List Tickets** - Lists all tickets. - **List Ticket Messages** - List all messages for a specific ticket. - **List Tags** - Lists all tags. - **Get Ticket** - Get a ticket. - **Get Agent** - Retrieves agent info and auth token. - **Create Customer** - Creates a customer. - **Add Tag to Ticket** - Add a tag to a ticket. ## Viktor uses LiveAgent together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Marketing integrations - [Meta Ads](https://viktor.com/integrations/meta-ads) - [Google Ads](https://viktor.com/integrations/google-ads) - [YouTube](https://viktor.com/integrations/youtube) - [Customer.io](https://viktor.com/integrations/customer-io) - [Instagram](https://viktor.com/integrations/instagram) - [Zendesk](https://viktor.com/integrations/zendesk) - [Mailchimp](https://viktor.com/integrations/mailchimp) - [Add to Calendar PRO](https://viktor.com/integrations/add-to-calendar-pro) ## FAQ ### Does Viktor integrate with LiveAgent? Yes. LiveAgent is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in LiveAgent from their workspace - no workflow builder, no code. ### How do I connect LiveAgent to Viktor? Ask Viktor in your workspace to connect LiveAgent, then paste an API key from your LiveAgent account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in LiveAgent? Viktor can run 10 LiveAgent actions, including List Tags, Get Agent, and Get Ticket - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate LiveAgent? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which LiveAgent actions to take, runs them, and reports back. ### Is my LiveAgent data secure with Viktor? Yes. Viktor connects to LiveAgent with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the LiveAgent integration cost? Nothing extra - every integration, including LiveAgent, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use LiveAgent together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from LiveAgent, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.