# Kustomer AI employee Viktor works in Kustomer for you. Ask in Slack or Microsoft Teams. Viktor is an AI employee that connects to Kustomer and helps you triage and resolve customer support tickets, running 15 Kustomer actions for you like Update Customer, Create Customer, and List Tags Options. Ask in plain English from your workspace; Viktor does the work in Kustomer and reports back. Viktor connects with an API key. - Tool: Kustomer - Category: Sales & CRM - Connection: API key - Actions available: 15 - Currently available in: Slack, Microsoft Teams, and Discord - Page: https://viktor.com/integrations/kustomer ## What can your AI employee do in Kustomer? Viktor connects to your Kustomer account and completes work in it. He doesn't just answer questions about Kustomer, he takes the actions on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Kustomer actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs. ### About Kustomer The AI-Powered Customer Service CRM Platform ### How a run works 1. **You ask in your workspace** - Describe what you need in plain English 2. **Viktor picks the actions** - Selects from 15 Kustomer actions, chains them together 3. **Runs in Kustomer** - Helps you triage and resolve customer support tickets - your real data. 4. **Reports back** - Delivers the finished result to your workspace ## Use Kustomer from Slack and Microsoft Teams Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Kustomer, does the work and posts the result in the same thread, so nobody has to switch tabs. He can also run Kustomer work on a schedule, like a weekly Kustomer summary posted to your team's channel. Anything sensitive waits for your approval before it runs. ## Security and permissions - API key - Viktor stores your key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. - Review-first approvals: sensitive Kustomer actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. - Viktor is not affiliated with or endorsed by Kustomer. ## What can you ask Viktor to do in Kustomer? - "Summarize today's open tickets in Kustomer and flag the urgent ones." - "Draft replies to the open tickets in Kustomer and queue them for my approval." - "Pull this week's ticket volume and response time from Kustomer every Monday." - "Watch Kustomer for tickets that mention churn and flag them for me." ## How does Viktor work with Kustomer? 1. Open Viktor in a supported workspace. 2. Connect Kustomer with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Kustomer actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What can Viktor do in Kustomer? (15 actions) - **List Tags Options** - Retrieves available options for the Tags field. - **List Queue Id Options** - Retrieves available options for the Queue Id field. - **List Klass Name Options** - Retrieves available options for the Klass Name field. - **List Customer ID Options** - Retrieves available options for the Customer ID field. - **List Conversation ID Options** - Retrieves available options for the Conversation ID field. - **List Assigned Users Options** - Retrieves available options for the Assigned Users field. - **List Assigned Teams Options** - Retrieves available options for the Assigned Teams field. - **Update Customer** - Updates an existing customer in Kustomer. - **Update Custom Object by ID** - Updates a custom object identified by ID in Kustomer. - **Update Conversation** - Updates an existing conversation in Kustomer. - **Get Custom Objects** - Gets custom objects in Kustomer. - **Get Custom Object by ID** - Gets a custom object by ID in Kustomer. - **Get Custom Object by External ID** - Gets a custom object by external ID in Kustomer. - **Create Customer** - Creates a new customer in Kustomer. - **Create Conversation** - Creates a new conversation in Kustomer. ## Viktor uses Kustomer together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Sales & CRM integrations - [HubSpot](https://viktor.com/integrations/hubspot) - [Upsales](https://viktor.com/integrations/upsales) - [Apollo.io](https://viktor.com/integrations/apollo-io) - [Apollo.io (API Key)](https://viktor.com/integrations/apollo-io-api-key) - [Instantly](https://viktor.com/integrations/instantly) - [Pipedrive](https://viktor.com/integrations/pipedrive) - [ActiveCampaign](https://viktor.com/integrations/activecampaign) - [Keap (Infusionsoft)](https://viktor.com/integrations/keap-infusionsoft) ## FAQ ### Does Viktor integrate with Kustomer? Yes. Kustomer is one of the 9,800+ tools Viktor connects to, with an API key. Once connected, anyone on your team can put Viktor to work in Kustomer from their workspace - no workflow builder, no code. ### How do I connect Kustomer to Viktor? Ask Viktor in your workspace to connect Kustomer, then paste an API key from your Kustomer account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Kustomer? Viktor can run 15 Kustomer actions, including Update Customer, Create Customer, and List Tags Options - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows for Kustomer? No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Kustomer actions to take, runs them, and reports back. ### Is my Kustomer data secure with Viktor? Yes. Viktor connects to Kustomer with an API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Kustomer integration cost? Nothing extra - every integration, including Kustomer, is available on every plan. You can start free with up to $100 in credits, no credit card required; the Team plan is $100 a month. ### Can Viktor use Kustomer together with my other tools? Yes - that's the point. Viktor connects to 9,800+ tools and works across them in a single run: he can pull data from Kustomer, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 9,800+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.