# Intercom AI employee Viktor is an AI employee that connects to Intercom and helps you run live chat and chatbot conversations with customers, running 11 Intercom actions for you like Create Note, Upsert Contact, and Add Tag To Contact. Ask in plain English from your workspace; Viktor does the work in Intercom and reports back. Viktor connects in one click via OAuth. - Tool: Intercom - Category: Customer Support - Connection: One-click OAuth - Actions available: 11 - Currently available in: Slack and Microsoft Teams - Page: https://viktor.com/integrations/intercom ## What is a Intercom AI agent? A Intercom AI agent is an AI that connects to your Intercom account and completes work in it - it doesn't just answer questions about Intercom, it takes the actions. Viktor is an AI employee that works in Intercom on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Intercom actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Intercom Intercom is the only solution that combines an AI chatbot, help desk, and proactive support—so you can keep costs low, support teams happy, and customers satisfied. ### How a run works 1. **You ask in your workspace** - Describe what you need in plain English 2. **Viktor picks the actions** - Selects from 11 Intercom actions, chains them together 3. **Runs in Intercom** - Helps you run live chat and chatbot conversations with customers - your real data. 4. **Reports back** - Delivers the finished result to your workspace ## Security and permissions - One-click OAuth - Viktor never sees your password, and you can revoke access at any time. - Review-first approvals: sensitive Intercom actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## What can you ask Viktor to do in Intercom? - "Summarize today's Intercom conversations and flag the ones that need a human." - "Draft a canned reply in Intercom for the most common question this week." - "Watch Intercom for a conversation mentioning a refund and alert me right away." - "Pull this week's response time and resolution rate from Intercom every Monday." ## How does Viktor work with Intercom? 1. Open Viktor in a supported workspace. 2. Connect Intercom with one-click OAuth - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Intercom actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What can Viktor do in Intercom? (11 actions) - **List Tag ID Options** - Retrieves available options for the Tag ID field. - **List Assignee ID Options** - Retrieves available options for the Assignee ID field. - **List Admin ID Options** - Retrieves available options for the Admin ID field. - **Upsert Contact** - Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. - **Send Message To Contact** - Send a message to a contact in Intercom. - **Send Incoming Message** - Send a message from a user into your Intercom app. - **Retrieve A Conversation** - Retrieve a conversation by its ID. - **Reply To Conversation** - Add a reply or a note to an existing conversation thread. - **Manage A Conversation** - Close/Snooze/Open/Assign a conversation by its ID. - **Create Note** - Creates a note for a specific user. - **Add Tag To Contact** - Adds a specific tag to a contact in Intercom. ## Viktor uses Intercom together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Freshchat](https://viktor.com/integrations/freshchat) ## FAQ ### Does Viktor integrate with Intercom? Yes. Intercom is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Intercom from their workspace - no workflow builder, no code. ### How do I connect Intercom to Viktor? Ask Viktor in your workspace to connect Intercom, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time. ### What can Viktor do in Intercom? Viktor can run 11 Intercom actions, including Create Note, Upsert Contact, and Add Tag To Contact - and chain them with other tools in a single request. In practice that means Viktor helps you run live chat and chatbot conversations with customers. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Intercom? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Intercom actions to take, runs them, and reports back. ### Is my Intercom data secure with Viktor? Yes. Viktor connects to Intercom in one click via OAuth, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Intercom integration cost? Nothing extra - every integration, including Intercom, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Intercom together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Intercom, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.