# Hiver AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Hiver with a scoped API key and helps you triage and resolve customer support tickets, running 5 Hiver actions for you like Get Inbox, List All Inboxes, and List All Tags In Inbox. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Hiver and reports back. Setup takes about two minutes. - Tool: Hiver - Category: Customer Support - Connection: API key - Actions available: 5 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/hiver ## What can you ask Viktor to do in Hiver? - "Summarize today's open tickets in Hiver and flag the urgent ones." - "Draft replies to the open tickets in Hiver and queue them for my approval." - "Pull this week's ticket volume and response time from Hiver every Monday." - "Watch Hiver for tickets that mention churn and alert me immediately." ## What can Viktor do in Hiver? (5 actions) - **List All Users In Inbox** - Get all users associated with a Hiver inbox. - **List All Tags In Inbox** - Get all tags associated with a Hiver inbox. - **List All Inboxes** - List all the inboxes in your Hiver account. - **List All Conversations In Inbox** - Get all conversations in a Hiver inbox. - **Get Inbox** - Get an inbox by ID. ## How does Viktor work with Hiver? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Hiver with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Hiver actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Hiver AI agent? A Hiver AI agent is an AI that connects to your Hiver account and completes work in it - it doesn't just answer questions about Hiver, it takes the actions. Viktor is that agent: an AI employee that works in Hiver on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Hiver actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Hiver AI-powered customer service platform ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Hiver actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Hiver? Yes. Hiver is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Hiver from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Hiver to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Hiver, then paste an API key from your Hiver account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Hiver? Viktor can run 5 Hiver actions, including Get Inbox, List All Inboxes, and List All Tags In Inbox - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Hiver? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Hiver actions to take, runs them, and reports back. ### Is my Hiver data secure with Viktor? Yes. Viktor connects to Hiver with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Hiver integration cost? Nothing extra - every integration, including Hiver, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Hiver together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Hiver, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Hiver together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.