# Heyy AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Heyy and helps you run live chat and chatbot conversations with customers, running 5 Heyy actions for you like Upload File, Update Contact, and Create Contact. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Heyy and reports back. Viktor connects with a scoped API key. - Tool: Heyy - Category: Marketing - Connection: API key - Actions available: 5 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/heyy ## What can you ask Viktor to do in Heyy? - "Summarize today's Heyy conversations and flag the ones that need a human." - "Draft a canned reply in Heyy for the most common question this week." - "Watch Heyy for a conversation mentioning a refund and alert me right away." - "Pull this week's response time and resolution rate from Heyy every Monday." ## What can Viktor do in Heyy? (5 actions) - **List Labels Options** - Retrieves available options for the Labels field. - **Send WhatsApp Message** - Sends a WhatsApp message to a contact. - **Upload File** - Uploads a file. - **Update Contact** - Updates the details of a contact under your business. - **Create Contact** - Creates a new contact for the business. ## How does Viktor work with Heyy? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Heyy with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Heyy actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Heyy AI agent? A Heyy AI agent is an AI that connects to your Heyy account and completes work in it - it doesn't just answer questions about Heyy, it takes the actions. Viktor is that agent: an AI employee that works in Heyy on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Heyy actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Heyy Connect with your customers on Whatsapp, SMS, Messenger and Instagram using automation. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Heyy actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Heyy? Yes. Heyy is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Heyy from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Heyy to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Heyy, then paste an API key from your Heyy account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Heyy? Viktor can run 5 Heyy actions, including Upload File, Update Contact, and Create Contact - and chain them with other tools in a single request. In practice that means Viktor helps you run live chat and chatbot conversations with customers. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Heyy? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Heyy actions to take, runs them, and reports back. ### Is my Heyy data secure with Viktor? Yes. Viktor connects to Heyy with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Heyy integration cost? Nothing extra - every integration, including Heyy, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Heyy together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Heyy, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Heyy together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Marketing integrations - [Meta Ads](https://viktor.com/integrations/meta-ads) - [Google Ads](https://viktor.com/integrations/google-ads) - [YouTube](https://viktor.com/integrations/youtube) - [Customer.io](https://viktor.com/integrations/customer-io) - [Instagram](https://viktor.com/integrations/instagram) - [Zendesk](https://viktor.com/integrations/zendesk) - [Mailchimp](https://viktor.com/integrations/mailchimp) - [Add to Calendar PRO](https://viktor.com/integrations/add-to-calendar-pro) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.