# Helpwise AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Helpwise with a scoped API key and helps you triage and resolve customer support tickets, running 6 Helpwise actions for you like Apply Tag, Send Email, and List To Options. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Helpwise and reports back. Setup takes about two minutes. - Tool: Helpwise - Category: Communication - Connection: API key - Actions available: 6 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/helpwise ## What can you ask Viktor to do in Helpwise? - "Summarize today's open tickets in Helpwise and flag the urgent ones." - "Draft replies to the open tickets in Helpwise and queue them for my approval." - "Pull this week's ticket volume and response time from Helpwise every Monday." - "Watch Helpwise for tickets that mention churn and alert me immediately." ## What can Viktor do in Helpwise? (6 actions) - **List Tag IDs Options** - Retrieves available options for the Tag IDs field. - **List To Options** - Retrieves available options for the To field. - **List Mailbox ID Options** - Retrieves available options for the Mailbox ID field. - **Send Email** - Sends an email to a contact from Helpwise using the legacy send-mail API. - **Close Conversation** - Closes conversations by its IDs. - **Apply Tag** - Applies tags on conversations. ## How does Viktor work with Helpwise? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Helpwise with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Helpwise actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Helpwise AI agent? A Helpwise AI agent is an AI that connects to your Helpwise account and completes work in it - it doesn't just answer questions about Helpwise, it takes the actions. Viktor is that agent: an AI employee that works in Helpwise on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Helpwise actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Helpwise Shared Inbox that allows teams to answer all customer queries across multiple channels from a single place in less time. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Helpwise actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Helpwise? Yes. Helpwise is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Helpwise from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Helpwise to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Helpwise, then paste an API key from your Helpwise account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Helpwise? Viktor can run 6 Helpwise actions, including Apply Tag, Send Email, and List To Options - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Helpwise? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Helpwise actions to take, runs them, and reports back. ### Is my Helpwise data secure with Viktor? Yes. Viktor connects to Helpwise with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Helpwise integration cost? Nothing extra - every integration, including Helpwise, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Helpwise together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Helpwise, cross-reference it with another tool - for example Gmail or Google Sheets, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Helpwise together with - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Communication integrations - [Slack](https://viktor.com/integrations/slack) - [Slackbot](https://viktor.com/integrations/slackbot) - [Telegram](https://viktor.com/integrations/telegram) - [Zoom Admin](https://viktor.com/integrations/zoom-admin) - [Microsoft Outlook Email](https://viktor.com/integrations/microsoft-outlook-email) - [Outlook](https://viktor.com/integrations/outlook) - [Bot for Slack](https://viktor.com/integrations/bot-for-slack) - [Twilio](https://viktor.com/integrations/twilio) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.