# HelpSpot AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to HelpSpot and helps you triage and resolve customer support tickets, running 11 HelpSpot actions for you like Get Request, Get Requests, and Update Request. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in HelpSpot and reports back. Viktor connects with a scoped API key. - Tool: HelpSpot - Category: Customer Support - Connection: API key - Actions available: 11 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/helpspot ## What can you ask Viktor to do in HelpSpot? - "Summarize today's open tickets in HelpSpot and flag the urgent ones." - "Draft replies to the open tickets in HelpSpot and queue them for my approval." - "Pull this week's ticket volume and response time from HelpSpot every Monday." - "Watch HelpSpot for tickets that mention churn and alert me immediately." ## What can Viktor do in HelpSpot? (11 actions) - **Update Request** - Updates an existing user request. - **Search Requests** - Searches for support requests using one or more filter criteria. - **List Status Options** - Retrieves available options for the Status field. - **List Request Id Options** - Retrieves available options for the Request Id field. - **List Category Options** - Retrieves available options for the Category field. - **List Email Staff Options** - Retrieves available options for the Email Staff field. - **List Send Email From Options** - Retrieves available options for the Send Email From field. - **List Active Staff** - Retrieves a list of all active staff members. - **Get Requests** - Retrieves multiple support requests by ID in a single call. - **Get Request** - Retrieves a single support request by ID. - **Create Request** - Creates a new user request. ## How does Viktor work with HelpSpot? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect HelpSpot with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the HelpSpot actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a HelpSpot AI agent? A HelpSpot AI agent is an AI that connects to your HelpSpot account and completes work in it - it doesn't just answer questions about HelpSpot, it takes the actions. Viktor is that agent: an AI employee that works in HelpSpot on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right HelpSpot actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About HelpSpot Amplify your support with HelpSpot: the streamlined solution for scaling customer service effortlessly. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive HelpSpot actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with HelpSpot? Yes. HelpSpot is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in HelpSpot from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect HelpSpot to Viktor? Ask Viktor in Slack or Microsoft Teams to connect HelpSpot, then paste an API key from your HelpSpot account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in HelpSpot? Viktor can run 11 HelpSpot actions, including Get Request, Get Requests, and Update Request - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate HelpSpot? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which HelpSpot actions to take, runs them, and reports back. ### Is my HelpSpot data secure with Viktor? Yes. Viktor connects to HelpSpot with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the HelpSpot integration cost? Nothing extra - every integration, including HelpSpot, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use HelpSpot together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from HelpSpot, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses HelpSpot together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [Intercom](https://viktor.com/integrations/intercom) - [Freshchat](https://viktor.com/integrations/freshchat) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.