# Helpspace AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Helpspace with a scoped API key and helps you triage and resolve customer support tickets, running 5 Helpspace actions for you like Create Ticket, Update Customer, and Create Customer. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Helpspace and reports back. Setup takes about two minutes. - Tool: Helpspace - Category: Customer Support - Connection: API key - Actions available: 5 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/helpspace ## What can you ask Viktor to do in Helpspace? - "Summarize today's open tickets in Helpspace and flag the urgent ones." - "Draft replies to the open tickets in Helpspace and queue them for my approval." - "Pull this week's ticket volume and response time from Helpspace every Monday." - "Watch Helpspace for tickets that mention churn and alert me immediately." ## What can Viktor do in Helpspace? (5 actions) - **List Customer ID Options** - Retrieves available options for the Customer ID field. - **List Customer Email Options** - Retrieves available options for the Customer Email field. - **Update Customer** - Updates a customer's details in Helpspace. - **Create Ticket** - Creates a new ticket in Helpspace. - **Create Customer** - Creates a new customer in Helpspace. ## How does Viktor work with Helpspace? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Helpspace with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Helpspace actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Helpspace AI agent? A Helpspace AI agent is an AI that connects to your Helpspace account and completes work in it - it doesn't just answer questions about Helpspace, it takes the actions. Viktor is that agent: an AI employee that works in Helpspace on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Helpspace actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Helpspace Simplify your customer support! Use Helpspace’s shared inbox to organize all incoming customer messages in one place for efficient teamwork. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Helpspace actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Helpspace? Yes. Helpspace is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Helpspace from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Helpspace to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Helpspace, then paste an API key from your Helpspace account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Helpspace? Viktor can run 5 Helpspace actions, including Create Ticket, Update Customer, and Create Customer - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Helpspace? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Helpspace actions to take, runs them, and reports back. ### Is my Helpspace data secure with Viktor? Yes. Viktor connects to Helpspace with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Helpspace integration cost? Nothing extra - every integration, including Helpspace, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Helpspace together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Helpspace, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Helpspace together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.