# HelpDocs AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to HelpDocs with a scoped API key and helps you capture, organize, and find team or personal notes, running 13 HelpDocs actions for you like Get Article, Get Category, and List Articles. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in HelpDocs and reports back. Setup takes about two minutes. - Tool: HelpDocs - Category: Productivity - Connection: API key - Actions available: 13 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/helpdocs ## What can you ask Viktor to do in HelpDocs? - "Find the HelpDocs doc about onboarding and turn it into a checklist." - "Summarize what changed in HelpDocs this week and post it here every Friday." - "Draft a new HelpDocs page from this meeting transcript." - "Search HelpDocs for anything about the renewal and pull out the key facts." ## What can Viktor do in HelpDocs? (13 actions) - **List Article ID Options** - Retrieves available options for the Article ID field. - **List Group ID Options** - Retrieves available options for the Group ID field. - **List Articles** - Retrieve a list of articles from your HelpDocs knowledge base. - **Search Articles** - Search for articles in your HelpDocs knowledge base. - **List Categories** - Retrieve a list of all categories in your HelpDocs knowledge base. - **Get Category** - Retrieve a category from your HelpDocs knowledge base. - **Get Article** - Retrieve a specific article from your HelpDocs knowledge base. - **Get Article Versions** - Retrieve version history and details for a specific article in your knowledge base. - **Generate Chatbot Source Page** - The chatbot source page feature allows you to generate a comprehensive list of all your Knowledge Base articles that can be fed directly to your chatbot. This makes it easy to leverage your existing documentation to power AI assistants and help your customers find answers quickly. - **Delete Category** - Delete a category from your HelpDocs knowledge base. - **Delete Article** - Delete an article from your HelpDocs knowledge base. - **Create Category** - Create a new category in your HelpDocs knowledge base to organize articles. - **Create Article** - Create a new article in your HelpDocs knowledge base. ## How does Viktor work with HelpDocs? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect HelpDocs with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the HelpDocs actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a HelpDocs AI agent? A HelpDocs AI agent is an AI that connects to your HelpDocs account and completes work in it - it doesn't just answer questions about HelpDocs, it takes the actions. Viktor is that agent: an AI employee that works in HelpDocs on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right HelpDocs actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About HelpDocs The Documentation Engine Behind AI-Driven Support ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive HelpDocs actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with HelpDocs? Yes. HelpDocs is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in HelpDocs from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect HelpDocs to Viktor? Ask Viktor in Slack or Microsoft Teams to connect HelpDocs, then paste an API key from your HelpDocs account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in HelpDocs? Viktor can run 13 HelpDocs actions, including Get Article, Get Category, and List Articles - and chain them with other tools in a single request. In practice that means Viktor helps you capture, organize, and find team or personal notes. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate HelpDocs? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which HelpDocs actions to take, runs them, and reports back. ### Is my HelpDocs data secure with Viktor? Yes. Viktor connects to HelpDocs with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the HelpDocs integration cost? Nothing extra - every integration, including HelpDocs, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use HelpDocs together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from HelpDocs, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses HelpDocs together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Productivity integrations - [GitHub](https://viktor.com/integrations/github) - [Asana](https://viktor.com/integrations/asana) - [Basecamp](https://viktor.com/integrations/basecamp) - [Monday.com](https://viktor.com/integrations/monday-com) - [Jira](https://viktor.com/integrations/jira) - [Linear](https://viktor.com/integrations/linear) - [Miro](https://viktor.com/integrations/miro) - [ServiceM8](https://viktor.com/integrations/servicem8) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.