# HelpCrunch AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to HelpCrunch and helps you run live chat and chatbot conversations with customers, running 2 HelpCrunch actions for you like Create Customer, and Find or Create Customer. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in HelpCrunch and reports back. Viktor connects with a scoped API key. - Tool: HelpCrunch - Category: Sales & CRM - Connection: API key - Actions available: 2 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/helpcrunch ## What can you ask Viktor to do in HelpCrunch? - "Summarize today's HelpCrunch conversations and flag the ones that need a human." - "Draft a canned reply in HelpCrunch for the most common question this week." - "Watch HelpCrunch for a conversation mentioning a refund and alert me right away." - "Pull this week's response time and resolution rate from HelpCrunch every Monday." ## What can Viktor do in HelpCrunch? (2 actions) - **Find or Create Customer** - Search for an existing customer within Helpcrunch platform, if no match is found it creates a new customer record. - **Create Customer** - Creates a new customer record within the Helpcrunch platform. ## How does Viktor work with HelpCrunch? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect HelpCrunch with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the HelpCrunch actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a HelpCrunch AI agent? A HelpCrunch AI agent is an AI that connects to your HelpCrunch account and completes work in it - it doesn't just answer questions about HelpCrunch, it takes the actions. Viktor is that agent: an AI employee that works in HelpCrunch on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right HelpCrunch actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About HelpCrunch One-stop platform to build strong customer relationships ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive HelpCrunch actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with HelpCrunch? Yes. HelpCrunch is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in HelpCrunch from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect HelpCrunch to Viktor? Ask Viktor in Slack or Microsoft Teams to connect HelpCrunch, then paste an API key from your HelpCrunch account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in HelpCrunch? Viktor can run 2 HelpCrunch actions, including Create Customer, and Find or Create Customer - and chain them with other tools in a single request. In practice that means Viktor helps you run live chat and chatbot conversations with customers. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate HelpCrunch? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which HelpCrunch actions to take, runs them, and reports back. ### Is my HelpCrunch data secure with Viktor? Yes. Viktor connects to HelpCrunch with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the HelpCrunch integration cost? Nothing extra - every integration, including HelpCrunch, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use HelpCrunch together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from HelpCrunch, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses HelpCrunch together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Sales & CRM integrations - [HubSpot](https://viktor.com/integrations/hubspot) - [Upsales](https://viktor.com/integrations/upsales) - [Keap (Infusionsoft)](https://viktor.com/integrations/keap-infusionsoft) - [Apollo.io (API Key)](https://viktor.com/integrations/apollo-io-api-key) - [Teamgate](https://viktor.com/integrations/teamgate) - [Pipedrive](https://viktor.com/integrations/pipedrive) - [Enrich Layer](https://viktor.com/integrations/enrich-layer) - [Zoom](https://viktor.com/integrations/zoom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.