# Help Scout AI employee Viktor works in Help Scout for you. Ask in Slack or Microsoft Teams. Viktor is an AI employee that connects to Help Scout and helps you triage conversations and draft replies from your Docs articles, running 44 Help Scout actions for you like Get tag, Add note, and Get user. Ask in plain English from your workspace; Viktor does the work in Help Scout and reports back. Viktor connects in one click via OAuth. - Tool: Help Scout - Category: Customer Support - Connection: One-click OAuth (native integration) - Actions available: 44 - Currently available in: Slack, Microsoft Teams, and Discord - Page: https://viktor.com/integrations/help-scout ## What can your AI employee do in Help Scout? Viktor, the AI employee, connects to Help Scout through Help Scout's own sign-in. He reads your conversations, sums up what came in, drafts replies and internal notes, sets tags, status and assignees, and looks up a customer's past conversations. With a Help Scout Docs API key he also searches and reads your Docs articles, so replies draw on your knowledge base. By default nothing is sent or changed in Help Scout until you approve it. Help Scout Docs: Docs has its own API key, separate from the Inbox sign-in. Connect it as Help Scout Docs and Viktor can list your sites, collections and categories, search and read articles, and create or update an article when you ask. Approvals: replies, notes, tag, status and assignee changes, customer edits and Docs article changes wait for your OK by default, and an admin can switch that off per action. Viktor can also save a reply as a draft in Help Scout, so every reply your customers get comes from your team. Permissions: Viktor acts as the Help Scout user who connected and only sees the inboxes and conversations that user's role allows. Help Scout's sign-in has no narrower scopes, so its consent screen asks for access to the Help Scout API as a whole. Viktor never trains models on your data. Viktor is an independent product. It is not affiliated with, endorsed by or sponsored by Help Scout, and Help Scout is a trademark of its owner. Setup: in Viktor, open Integrations, pick Help Scout, click Connect, sign in to Help Scout and click Authorize. For Docs, open Integrations, pick Help Scout Docs and paste a Docs API key from Help Scout (Your Profile > Authentication > API Keys). You can disconnect either one at any time. ### What teams use Viktor for in Help Scout - Every morning he posts the new and urgent conversations to your support channel in Slack or Teams, so the team starts with a clear queue. - When a customer writes in, he pulls up their past conversations, drafts a reply from your Docs articles and adds an internal note for you to approve. - Each Friday he counts contact reasons from your tags and lists the questions your Docs have no article for. ### About Help Scout Simple Customer Service Software and Education ### How a run works 1. **You ask in your workspace** - Describe what you need in plain English 2. **Viktor picks the actions** - Selects from 44 Help Scout actions, chains them together 3. **Runs in Help Scout** - Helps you triage conversations and draft replies from your Docs articles - your real data. 4. **Reports back** - Delivers the finished result to your workspace ## Use Help Scout from Slack and Microsoft Teams Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Help Scout, does the work and posts the result in the same thread, so nobody has to switch tabs. He can also run Help Scout work on a schedule, like a weekly Help Scout summary posted to your team's channel. Anything sensitive waits for your approval before it runs. ## Security and permissions - One-click OAuth - Viktor never sees your password, and you can revoke access at any time. - Review-first approvals: sensitive Help Scout actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. - Viktor is not affiliated with or endorsed by Help Scout. ## What can you ask Viktor to do in Help Scout? - "Every morning, post the new and urgent Help Scout conversations here." - "Draft a reply to this Help Scout conversation from our Docs articles and add an internal note for me to approve." - "Tag the shipping conversations in Help Scout and assign them to me." - "What were this week's contact reasons in Help Scout, going by our tags, and which questions have no Docs article?" ## How does Viktor work with Help Scout? 1. Open Viktor in a supported workspace. 2. Connect Help Scout with one-click OAuth - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Help Scout actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What can Viktor do in Help Scout? (44 actions) - **List conversations** - Lists conversations, newest first, filtered by inbox, folder, status, tag, assignee or date. - **Search conversations** - Finds conversations with Help Scout's search syntax, for example by customer email, subject, message text or tag. - **Get conversation** - Reads one conversation: subject, status, inbox, assignee, customer, tags and custom fields. - **List conversation threads** - Reads a conversation's threads: customer messages, replies, internal notes, status changes and assignments. - **Create conversation** - Creates a conversation in an inbox for a customer, with its first message or note. - **Reply to conversation** - Replies to the customer, or saves the reply as a draft in Help Scout for your team to send. - **Add note** - Adds an internal note to a conversation. Notes are never sent to the customer. - **Update conversation** - Changes one property of a conversation: subject, status, assignee, inbox or customer. - **Update conversation status** - Sets a conversation to active, pending, closed or spam. - **Assign conversation** - Assigns a conversation to a teammate. - **Update conversation tags** - Sets the tags on a conversation; new tag names are created. - **Update conversation fields** - Sets a conversation's custom fields. - **List customers** - Lists customers, filtered by name, inbox, date or a search such as an email address. - **Get customer** - Reads one customer with their emails, phones, address and other profile details. - **Create customer** - Creates a customer from a name or an email address. - **Update customer** - Changes one field of a customer's profile, such as name, job title or organization. - **List inboxes** - Lists the inboxes the connected user can reach. - **Get inbox** - Reads one inbox. - **List inbox folders** - Lists an inbox's folders (Unassigned, Mine, Assigned, Closed and your own) with their counts. - **List inbox custom fields** - Lists an inbox's custom fields and their options. - **List saved replies** - Lists an inbox's saved replies with their text. - **List users** - Lists your Help Scout users with name, email and role. - **Get user** - Reads one user. - **Get current user** - Reads the Help Scout user Viktor acts as. - **List teams** - Lists your Help Scout teams. - **List tags** - Lists your tags with their colors and how many conversations use each one. - **Get tag** - Reads one tag. - **Get company report** - Reads Help Scout's company report for a period. Reports need Help Scout's Plus or Pro plan. - **Get conversations report** - Reads Help Scout's conversations report for a period. Reports need Help Scout's Plus or Pro plan. - **Get productivity report** - Reads Help Scout's productivity report for a period. Reports need Help Scout's Plus or Pro plan. - **Get happiness report** - Reads Help Scout's happiness report for a period. Reports need Help Scout's Plus or Pro plan. - **Get user report** - Reads one user's report for a period. Reports need Help Scout's Plus or Pro plan. - **Help Scout API request** - Calls any endpoint of the Help Scout Inbox API with the connected user's sign-in, for anything the named actions don't cover. Creating or changing webhooks is refused here. - **List Docs sites** - Lists your Help Scout Docs sites. - **List Docs collections** - Lists the collections of one Docs site or all of them. - **List Docs categories** - Lists a collection's categories with their article counts. - **List collection articles** - Lists the articles in a Docs collection. - **List category articles** - Lists the articles in a Docs category. - **Search Docs articles** - Searches your Docs articles by keyword, across the account or within one site or collection. - **Get Docs article** - Reads one Docs article with its full text, categories and related articles. - **List related articles** - Lists the articles related to a Docs article. - **Create Docs article** - Creates an article in a Docs collection, unpublished unless you say otherwise. - **Update Docs article** - Changes an article's name, text, status, categories or keywords. - **Help Scout Docs API request** - Calls any endpoint of the Help Scout Docs API with your Docs API key, for anything the named actions don't cover. ## Viktor uses Help Scout together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Trengo](https://viktor.com/integrations/trengo) - [Zendesk](https://viktor.com/integrations/zendesk) - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Intercom](https://viktor.com/integrations/intercom) - [Help Scout (API Keys)](https://viktor.com/integrations/help-scout-api-keys) ## FAQ ### Does Viktor integrate with Help Scout? Yes. Help Scout is one of the 9,800+ tools Viktor connects to, as one of Viktor's native, deepest integrations. Once connected, anyone on your team can put Viktor to work in Help Scout from their workspace - no workflow builder, no code. ### How do I connect Help Scout to Viktor? Ask Viktor in your workspace to connect Help Scout, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time. ### What can Viktor do in Help Scout? Viktor can run 44 Help Scout actions, including Get tag, Add note, and Get user - and chain them with other tools in a single request. In practice that means Viktor helps you triage conversations and draft replies from your Docs articles. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows for Help Scout? No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Help Scout actions to take, runs them, and reports back. ### Is my Help Scout data secure with Viktor? Yes. Viktor connects to Help Scout in one click via OAuth, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Help Scout integration cost? Nothing extra - every integration, including Help Scout, is available on every plan. You can start free with up to $100 in credits, no credit card required; the Team plan is $100 a month. ### Can Viktor use Help Scout together with my other tools? Yes - that's the point. Viktor connects to 9,800+ tools and works across them in a single run: he can pull data from Help Scout, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 9,800+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.