# Help Scout AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Help Scout and helps you triage and resolve customer support tickets, running 12 Help Scout actions for you like List Tags, Send Reply, and Get Tag by ID. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Help Scout and reports back. Viktor connects in one click via OAuth. - Tool: Help Scout - Category: Customer Support - Connection: One-click OAuth - Actions available: 12 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/help-scout ## What can you ask Viktor to do in Help Scout? - "Summarize today's open tickets in Help Scout and flag the urgent ones." - "Draft replies to the open tickets in Help Scout and queue them for my approval." - "Pull this week's ticket volume and response time from Help Scout every Monday." - "Watch Help Scout for tickets that mention churn and alert me immediately." ## What can Viktor do in Help Scout? (12 actions) - **Update Conversation** - Updates a conversation. - **Send Reply** - Sends a reply to a conversation. Be careful as this sends an actual email to the customer. - **List User ID Options** - Retrieves available options for the User ID field. - **List Tags** - Lists all tags in Help Scout. - **List Tag ID Options** - Retrieves available options for the Tag ID field. - **List Customer ID Options** - Retrieves available options for the Customer ID field. - **List Conversation ID Options** - Retrieves available options for the Conversation ID field. - **Get Tag by ID** - Gets a tag by its ID. - **Get Conversation Threads** - Retrieves the threads of a specific conversation. - **Get Conversation Details** - Retrieves the details of a specific conversation. - **Create Customer** - Creates a new customer record in Help Scout. - **Add Note to Conversation** - Adds a note to an existing conversation in Help Scout. ## How does Viktor work with Help Scout? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Help Scout with one-click OAuth - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Help Scout actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Help Scout AI agent? A Help Scout AI agent is an AI that connects to your Help Scout account and completes work in it - it doesn't just answer questions about Help Scout, it takes the actions. Viktor is that agent: an AI employee that works in Help Scout on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Help Scout actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Help Scout Simple Customer Service Software and Education ## Security and permissions - One-click OAuth - Viktor never sees your password, and you can revoke access at any time. - Review-first approvals: sensitive Help Scout actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Help Scout? Yes. Help Scout is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Help Scout from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Help Scout to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Help Scout, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time. ### What can Viktor do in Help Scout? Viktor can run 12 Help Scout actions, including List Tags, Send Reply, and Get Tag by ID - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Help Scout? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Help Scout actions to take, runs them, and reports back. ### Is my Help Scout data secure with Viktor? Yes. Viktor connects to Help Scout in one click via OAuth, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Help Scout integration cost? Nothing extra - every integration, including Help Scout, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Help Scout together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Help Scout, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Help Scout together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) - [Freshchat](https://viktor.com/integrations/freshchat) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.