# Help Scout AI employee Viktor works in Help Scout for you. Ask in Slack or Microsoft Teams. Viktor is an AI employee that connects to Help Scout and helps you triage conversations and draft replies from your Docs articles, running 11 Help Scout actions for you like List Docs sites, Get Docs article, and Create Docs article. Ask in plain English from your workspace; Viktor does the work in Help Scout and reports back. Viktor connects with an API key. - Tool: Help Scout - Category: Customer Support - Connection: API key (native integration) - Actions available: 11 - Currently available in: Slack, Microsoft Teams, and Discord - Page: https://viktor.com/integrations/help-scout-api-keys ## What can your AI employee do in Help Scout? Viktor connects to your Help Scout account and completes work in it. He doesn't just answer questions about Help Scout, he takes the actions on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Help Scout actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs. ### About Help Scout Help Scout Docs, the knowledge base in Help Scout. Viktor is an independent product. It is not affiliated with, endorsed by or sponsored by Help Scout, and Help Scout is a trademark of its owner. ### How a run works 1. **You ask in your workspace** - Describe what you need in plain English 2. **Viktor picks the actions** - Selects from 11 Help Scout actions, chains them together 3. **Runs in Help Scout** - Helps you triage conversations and draft replies from your Docs articles - your real data. 4. **Reports back** - Delivers the finished result to your workspace ## Use Help Scout from Slack and Microsoft Teams Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Help Scout, does the work and posts the result in the same thread, so nobody has to switch tabs. He can also run Help Scout work on a schedule, like a weekly Help Scout summary posted to your team's channel. Anything sensitive waits for your approval before it runs. ## Security and permissions - API key - Viktor stores your key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. - Review-first approvals: sensitive Help Scout actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. - Viktor is not affiliated with or endorsed by Help Scout. ## What can you ask Viktor to do in Help Scout? - "Every morning, post the new and urgent Help Scout conversations here." - "Draft a reply to this Help Scout conversation from our Docs articles and add an internal note for me to approve." - "Tag the shipping conversations in Help Scout and assign them to me." - "What were this week's contact reasons in Help Scout, going by our tags, and which questions have no Docs article?" ## How does Viktor work with Help Scout? 1. Open Viktor in a supported workspace. 2. Connect Help Scout with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Help Scout actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What can Viktor do in Help Scout? (11 actions) - **List Docs sites** - Lists your Help Scout Docs sites. - **List Docs collections** - Lists the collections of one Docs site or all of them. - **List Docs categories** - Lists a collection's categories with their article counts. - **List collection articles** - Lists the articles in a Docs collection. - **List category articles** - Lists the articles in a Docs category. - **Search Docs articles** - Searches your Docs articles by keyword, across the account or within one site or collection. - **Get Docs article** - Reads one Docs article with its full text, categories and related articles. - **List related articles** - Lists the articles related to a Docs article. - **Create Docs article** - Creates an article in a Docs collection, unpublished unless you say otherwise. - **Update Docs article** - Changes an article's name, text, status, categories or keywords. - **Help Scout Docs API request** - Calls any endpoint of the Help Scout Docs API with your Docs API key, for anything the named actions don't cover. ## Viktor uses Help Scout together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Help Scout](https://viktor.com/integrations/help-scout) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Trengo](https://viktor.com/integrations/trengo) - [Zendesk](https://viktor.com/integrations/zendesk) - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Intercom](https://viktor.com/integrations/intercom) ## FAQ ### Does Viktor integrate with Help Scout? Yes. Help Scout is one of the 9,800+ tools Viktor connects to, as one of Viktor's native, deepest integrations. Once connected, anyone on your team can put Viktor to work in Help Scout from their workspace - no workflow builder, no code. ### How do I connect Help Scout to Viktor? Ask Viktor in your workspace to connect Help Scout, then paste an API key from your Help Scout account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Help Scout? Viktor can run 11 Help Scout actions, including List Docs sites, Get Docs article, and Create Docs article - and chain them with other tools in a single request. In practice that means Viktor helps you triage conversations and draft replies from your Docs articles. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows for Help Scout? No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Help Scout actions to take, runs them, and reports back. ### Is my Help Scout data secure with Viktor? Yes. Viktor connects to Help Scout with an API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Help Scout integration cost? Nothing extra - every integration, including Help Scout, is available on every plan. You can start free with up to $100 in credits, no credit card required; the Team plan is $100 a month. ### Can Viktor use Help Scout together with my other tools? Yes - that's the point. Viktor connects to 9,800+ tools and works across them in a single run: he can pull data from Help Scout, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 9,800+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.