# GrooveHQ AI employee Viktor is an AI employee that connects to GrooveHQ and helps you triage and resolve customer support tickets the way a teammate would. Ask in plain English from your workspace; Viktor does the work in GrooveHQ and reports back. Viktor connects in one click via OAuth. - Tool: GrooveHQ - Category: Customer Support - Connection: One-click OAuth - Currently available in: Slack and Microsoft Teams - Page: https://viktor.com/integrations/groovehq ## What can you ask Viktor to do in GrooveHQ? - "Summarize today's open tickets in GrooveHQ and flag the urgent ones." - "Draft replies to the open tickets in GrooveHQ and queue them for my approval." - "Pull this week's ticket volume and response time from GrooveHQ every Monday." - "Watch GrooveHQ for tickets that mention churn and alert me immediately." ## What can Viktor do in GrooveHQ? Viktor works with GrooveHQ through a managed connector to help you triage and resolve customer support tickets: describe the task in plain English and Viktor figures out the right GrooveHQ calls, runs the work, and reports back. ## How does Viktor work with GrooveHQ? 1. Open Viktor in a supported workspace. 2. Connect GrooveHQ with one-click OAuth - Viktor handles authentication. 3. Ask in plain English. Viktor runs the GrooveHQ actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a GrooveHQ AI agent? A GrooveHQ AI agent is an AI that connects to your GrooveHQ account and completes work in it - it doesn't just answer questions about GrooveHQ, it takes the actions. Viktor is an AI employee that works in GrooveHQ on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right GrooveHQ actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About GrooveHQ Manage all your customer support requests in a simple to use platform. ## Security and permissions - One-click OAuth - Viktor never sees your password, and you can revoke access at any time. - Review-first approvals: sensitive GrooveHQ actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with GrooveHQ? Yes. GrooveHQ is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in GrooveHQ from their workspace - no workflow builder, no code. ### How do I connect GrooveHQ to Viktor? Ask Viktor in your workspace to connect GrooveHQ, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time. ### What can Viktor do in GrooveHQ? Viktor works with GrooveHQ through a managed connector to help you triage and resolve customer support tickets: describe the task in plain English and Viktor figures out the right GrooveHQ calls, runs the work, and reports back with the result in your workspace. ### Do I need to build workflows to automate GrooveHQ? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which GrooveHQ actions to take, runs them, and reports back. ### Is my GrooveHQ data secure with Viktor? Yes. Viktor connects to GrooveHQ in one click via OAuth, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the GrooveHQ integration cost? Nothing extra - every integration, including GrooveHQ, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use GrooveHQ together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from GrooveHQ, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Viktor uses GrooveHQ together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.