# Gorgias AI employee Viktor works in Gorgias for you. Ask in Slack or Microsoft Teams. Viktor is an AI employee that connects to Gorgias and helps you triage tickets, draft and send replies after approval, tidy macros and tags, and report on support in Gorgias, running 30 Gorgias actions for you like Get macro, List tags, and Get ticket. Ask in plain English from your workspace; Viktor does the work in Gorgias and reports back. Viktor connects with an API key. - Tool: Gorgias - Category: E-Commerce - Connection: API key - Actions available: 30 - Currently available in: Slack, Microsoft Teams, and Discord - Page: https://viktor.com/integrations/gorgias ## What can your AI employee do in Gorgias? Viktor connects to your Gorgias account and completes work in it. He doesn't just answer questions about Gorgias, he takes the actions on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Gorgias actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs. ### About Gorgias Gorgias is a customer support helpdesk built for ecommerce stores, with tickets, macros, tags and customer profiles in one place. ### How a run works 1. **You ask in your workspace** - Describe what you need in plain English 2. **Viktor picks the actions** - Selects from 30 Gorgias actions, chains them together 3. **Runs in Gorgias** - Helps you triage tickets, draft and send replies after approval, tidy macros and tags, and report on support in Gorgias - your real data. 4. **Reports back** - Delivers the finished result to your workspace ## Use Gorgias from Slack and Microsoft Teams Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Gorgias, does the work and posts the result in the same thread, so nobody has to switch tabs. He can also run Gorgias work on a schedule, like a weekly Gorgias summary posted to your team's channel. Anything sensitive waits for your approval before it runs. ## Security and permissions - API key - Viktor stores your key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. - Review-first approvals: sensitive Gorgias actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. - Viktor is not affiliated with or endorsed by Gorgias. ## What can you ask Viktor to do in Gorgias? - "Triage the tickets that came into Gorgias overnight: tag them, raise the urgent ones and tell me which a macro can answer." - "Draft a reply to the newest damaged-item ticket in Gorgias as an internal note, and send it only after I approve." - "Pull this week's ticket volume, top tags and macro use from Gorgias every Monday." - "Check Gorgias for new tickets that mention a refund and tell me about them as they come in." ## How does Viktor work with Gorgias? 1. Open Viktor in a supported workspace. 2. Connect Gorgias with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Gorgias actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What can Viktor do in Gorgias? (30 actions) - **List tickets** - List tickets, newest first by default (order_by created_datetime or updated_datetime, :asc or :desc), 30 a page (up to 100 with limit). - **Get ticket** - One ticket by id: subject, status (open or closed), priority, channel, via, customer, assignee user and team, tags, custom fields, meta, its messages and dates (created, updated, last message, closed, snooze). - **Create ticket** - Open a ticket with its first message. - **Update ticket** - Change a ticket: status (open or closed), priority, subject, assignee_user ({id}), assignee_team ({id}), snooze_datetime (ISO 8601), spam, is_unread, language, meta, customer ({id}), tags (replaces the whole list; prefer add_ticket_tags) or custom_fields ([{id, value}]). - **List ticket messages** - The messages of one ticket (customer messages, agent replies and internal notes; channel internal-note marks a note, from_agent who wrote it), oldest first by default, 30 a page (up to 100). - **List messages** - Messages across all tickets, or one ticket's with ticket_id, ordered by created_datetime (:asc or :desc), 30 a page (up to 100). - **Get ticket message** - One message of a ticket by its id, with body_text, body_html, sender, receiver, source addresses and attachments. - **Create ticket message** - Add any message to a ticket, as Gorgias' create message: channel (e.g. - **Send internal note** - Add an internal note to a ticket: only agents see it, the customer never does. - **Send public reply** - Reply to the customer on a ticket; Gorgias SENDS it on the ticket's channel at once. - **List ticket tags** - The tags on one ticket (id, name, decoration). - **Add ticket tags** - Add tags to a ticket, keeping the ones it has. - **Set ticket tags** - Replace all of a ticket's tags with these (names or ids of existing tags, see list_tags); tags not listed are removed from the ticket. - **List ticket field values** - The ticket's custom field values, each with its field definition (id, label, type, choices). - **Update ticket field values** - Set a ticket's custom field values: values is [{id, value}] with the field ids from list_ticket_field_values. - **List macros** - List macros (saved replies with actions): search by text, filter by archived, order by name, usage, created_datetime or updated_datetime; up to 100 a page with limit, next page with meta.next_cursor as cursor. - **Get macro** - One macro by id, with its actions (reply text, tags, status changes). - **Create macro** - Create a macro: name (required), actions ([{name, title, type, arguments}], e.g. - **Update macro** - Change a macro's name, actions (replaces the list), intent, language or external_id. - **Delete macro** - Delete a macro for good (archive it in Gorgias' UI to keep it). - **Retrieve customer** - One customer by id, with their channels (emails, phones), data from integrations (e.g. - **List customers** - Find customers by email, name, external_id, channel_type with channel_address (e.g. - **Create customer** - Create a customer: channels ([{type: email, address, preferred}] or phone) is required; email, name, external_id, language and timezone are optional. - **Update customer** - Change a customer's name, email, channels (replaces the list), external_id, language or timezone. - **List integrations** - The account's integrations (email inboxes, chat, Shopify stores, HTTP integrations...): id, type, name and address. - **List users** - The helpdesk's users (agents): id, name, email, role. - **List tags** - The account's tags (id, name, usage); search by name, order by name or usage; up to 100 a page. - **List views** - The saved ticket views (id, name, filters), e.g. - **List view items** - The tickets in one saved view, as Gorgias shows them (open first, the view's order unless order_by is given, e.g. - **Get current user** - The Gorgias user this connection's key belongs to (id, name, email, role); its id is the sender for notes and replies. ## Viktor uses Gorgias together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More E-Commerce integrations - [SureCart](https://viktor.com/integrations/surecart) - [Google BigQuery](https://viktor.com/integrations/google-bigquery) - [DataForSEO](https://viktor.com/integrations/dataforseo) - [Shopify (OAuth)](https://viktor.com/integrations/shopify) - [Monta](https://viktor.com/integrations/monta) - [Twilio SendGrid](https://viktor.com/integrations/twilio-sendgrid) - [Planview Leankit](https://viktor.com/integrations/planview-leankit) - [Postmark](https://viktor.com/integrations/postmark) ## FAQ ### Does Viktor integrate with Gorgias? Yes. Gorgias is one of the 9,800+ tools Viktor connects to, with an API key. Once connected, anyone on your team can put Viktor to work in Gorgias from their workspace - no workflow builder, no code. ### How do I connect Gorgias to Viktor? Ask Viktor in your workspace to connect Gorgias, then paste an API key from your Gorgias account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Gorgias? Viktor can run 30 Gorgias actions, including Get macro, List tags, and Get ticket - and chain them with other tools in a single request. In practice that means Viktor helps you triage tickets, draft and send replies after approval, tidy macros and tags, and report on support in Gorgias. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. You connect Gorgias with your helpdesk subdomain, your Gorgias email and a Gorgias API key. Viktor reads and updates tickets, messages, tags, custom fields, macros and customers, posts internal notes, and sends customer replies only after you approve. Gorgias is a trademark of its owner; Viktor is not affiliated with, endorsed by, or sponsored by Gorgias. ### Do I need to build workflows for Gorgias? No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Gorgias actions to take, runs them, and reports back. ### Is my Gorgias data secure with Viktor? Yes. Viktor connects to Gorgias with an API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Gorgias integration cost? Nothing extra - every integration, including Gorgias, is available on every plan. You can start free with up to $100 in credits, no credit card required; the Team plan is $100 a month. ### Can Viktor use Gorgias together with my other tools? Yes - that's the point. Viktor connects to 9,800+ tools and works across them in a single run: he can pull data from Gorgias, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 9,800+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.