# Gorgias AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Gorgias in one click via OAuth and helps you triage and resolve customer support tickets, running 23 Gorgias actions for you like Get Macro, Get Ticket, and List Macros. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Gorgias and reports back. Setup takes about two minutes. - Tool: Gorgias - Category: E-Commerce - Connection: One-click OAuth - Actions available: 23 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/gorgias ## What can you ask Viktor to do in Gorgias? - "Summarize today's open tickets in Gorgias and flag the urgent ones." - "Draft replies to the open tickets in Gorgias and queue them for my approval." - "Pull this week's ticket volume and response time from Gorgias every Monday." - "Watch Gorgias for tickets that mention churn and alert me immediately." ## What can Viktor do in Gorgias? (23 actions) - **Update Ticket** - Updates a predefined ticket in the Gorgias system. - **Update Ticket Field Values** - Update field values for a ticket. - **Update Macro** - Update a macro. - **Update Customer** - Update a customer. - **Set Ticket Tags** - Set tags on a ticket. - **Send Public Reply** - Post a customer-facing reply to a ticket on behalf of an agent. - **Send Internal Note** - Post an internal note to a ticket on behalf of an agent. - **Retrieve a Customer** - Retrieve a customer. - **List Tickets** - List all tickets. - **List Ticket Tags** - List tags for a ticket. - **List Ticket Messages** - List all messages for a specific ticket. - **List Ticket Field Values** - List field values for a ticket. - **List Messages** - List all messages. - **List Macros** - List all macros. - **Get Ticket** - Get a ticket. - **Get Ticket Message** - Get a specific message from a ticket. - **Get Macro** - Get a macro by ID. - **Delete Macro** - Delete a macro. - **Create Ticket** - Create a new ticket. - **Create Ticket Message** - Create a message for a ticket in the Gorgias system. - **Create Macro** - Create a macro. - **Create Customer** - Create a new customer. - **Add Ticket Tags** - Add tags to a ticket. ## How does Viktor work with Gorgias? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Gorgias with one-click OAuth - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Gorgias actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Gorgias AI agent? A Gorgias AI agent is an AI that connects to your Gorgias account and completes work in it - it doesn't just answer questions about Gorgias, it takes the actions. Viktor is that agent: an AI employee that works in Gorgias on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Gorgias actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Gorgias Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication ## Security and permissions - One-click OAuth - Viktor never sees your password, and you can revoke access at any time. - Review-first approvals: sensitive Gorgias actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Gorgias? Yes. Gorgias is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Gorgias from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Gorgias to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Gorgias, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time. ### What can Viktor do in Gorgias? Viktor can run 23 Gorgias actions, including Get Macro, Get Ticket, and List Macros - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Gorgias? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Gorgias actions to take, runs them, and reports back. ### Is my Gorgias data secure with Viktor? Yes. Viktor connects to Gorgias in one click via OAuth, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Gorgias integration cost? Nothing extra - every integration, including Gorgias, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Gorgias together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Gorgias, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Gorgias together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More E-Commerce integrations - [SureCart](https://viktor.com/integrations/surecart) - [Google BigQuery](https://viktor.com/integrations/google-bigquery) - [DataForSEO](https://viktor.com/integrations/dataforseo) - [Shopify (OAuth)](https://viktor.com/integrations/shopify-oauth) - [Facebook](https://viktor.com/integrations/facebook) - [Twilio SendGrid](https://viktor.com/integrations/twilio-sendgrid) - [Planview Leankit](https://viktor.com/integrations/planview-leankit) - [Postmark](https://viktor.com/integrations/postmark) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.