# Gainsight AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Gainsight with a scoped API key and helps you track deals and customer relationships through a sales pipeline, running 4 Gainsight actions for you like Create or Update Person, Create or Update Company, and List Custom Object Options. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Gainsight and reports back. Setup takes about two minutes. - Tool: Gainsight - Category: Other - Connection: API key - Actions available: 4 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/gainsight ## What can you ask Viktor to do in Gainsight? - "Update the Gainsight deal I closed today and move it to won." - "Pull this week's pipeline from Gainsight and post a summary to #sales every Friday." - "Find contacts in Gainsight we haven't touched in 30 days and draft follow-ups." - "Cross-check Gainsight against our billing records and flag deals that don't match." ## What can Viktor do in Gainsight? (4 actions) - **List Custom Object Options** - Retrieves available options for the Custom Object field. - **Create or Update Person** - Create or update a person's record. - **Create or Update Custom Object** - Create or update a custom object record. - **Create or Update Company** - Create or update a company record. ## How does Viktor work with Gainsight? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Gainsight with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Gainsight actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Gainsight AI agent? A Gainsight AI agent is an AI that connects to your Gainsight account and completes work in it - it doesn't just answer questions about Gainsight, it takes the actions. Viktor is that agent: an AI employee that works in Gainsight on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Gainsight actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Gainsight Turn Customer Success into a durable growth engine for your business. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Gainsight actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Gainsight? Yes. Gainsight is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Gainsight from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Gainsight to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Gainsight, then paste an API key from your Gainsight account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Gainsight? Viktor can run 4 Gainsight actions, including Create or Update Person, Create or Update Company, and List Custom Object Options - and chain them with other tools in a single request. In practice that means Viktor helps you track deals and customer relationships through a sales pipeline. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Gainsight? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Gainsight actions to take, runs them, and reports back. ### Is my Gainsight data secure with Viktor? Yes. Viktor connects to Gainsight with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Gainsight integration cost? Nothing extra - every integration, including Gainsight, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Gainsight together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Gainsight, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Gainsight together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Other integrations - [Databricks](https://viktor.com/integrations/databricks) - [Front](https://viktor.com/integrations/front) - [BingX](https://viktor.com/integrations/bingx) - [TOPdesk](https://viktor.com/integrations/topdesk) - [Google Dialogflow](https://viktor.com/integrations/google-dialogflow) - [Google Slides](https://viktor.com/integrations/google-slides-2) - [Waitwhile](https://viktor.com/integrations/waitwhile) - [Dixa](https://viktor.com/integrations/dixa) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.