# Front AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Front in one click via OAuth and helps you triage and resolve customer support tickets, running 27 Front actions for you like Get Message, Get Comment, and Add Comment. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Front and reports back. Setup takes about two minutes. - Tool: Front - Category: Other - Connection: One-click OAuth - Actions available: 27 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/front ## What can you ask Viktor to do in Front? - "Summarize today's open tickets in Front and flag the urgent ones." - "Draft replies to the open tickets in Front and queue them for my approval." - "Pull this week's ticket volume and response time from Front every Monday." - "Watch Front for tickets that mention churn and alert me immediately." ## What can Viktor do in Front? (27 actions) - **Update Teammate** - Update a teammate. - **Update Conversation** - Updates a conversation. - **Tag Conversation** - Add tags to a conversation. - **Send New Message** - Sends a new message from a channel. It will create a new conversation. - **Reply To Conversation** - Reply to a conversation by sending a message and appending it to the conversation. - **Receive Custom Messages** - Receive a custom message in Front. - **List Ticket Statuses** - List the ticket statuses available for your company. - **List Teammate** - List teammates in the company. - **List Message Templates** - List the message templates. - **List Conversations** - List conversations in the company. - **List Conversation Comments** - List the comments in a conversation. - **List Comment Mentions** - List the teammates mentioned in a comment. - **Import Message** - Appends a new message into an inbox. - **Get Ticket Status** - Get a ticket status by its ID. - **Get Teammate** - Retrieve a teammate by ID. - **Get Message** - Retrieve a message by its ID. - **Get Conversation** - Retrieve a conversation by its ID from Front. - **Get Comment** - Retrieve a comment from a conversation. - **Delete Message Template** - Delete a message template. - **Create Message** - Send a new message from a channel. - **Create Message Template** - Create a new message template. - **Create Inbox** - Create an inbox in the default team (workspace). - **Create Draft** - Create a draft message which is the first message of a new conversation. - **Create Draft Reply** - Create a new draft as a reply to the last message in the conversation. - **Assign Conversation** - Assign or unassign a conversation. - **Archive Conversation** - Archives a conversation. - **Add Comment** - Add a comment to a conversation. ## How does Viktor work with Front? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Front with one-click OAuth - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Front actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Front AI agent? A Front AI agent is an AI that connects to your Front account and completes work in it - it doesn't just answer questions about Front, it takes the actions. Viktor is that agent: an AI employee that works in Front on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Front actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Front Customer communication platform ## Security and permissions - One-click OAuth - Viktor never sees your password, and you can revoke access at any time. - Review-first approvals: sensitive Front actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Front? Yes. Front is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Front from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Front to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Front, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time. ### What can Viktor do in Front? Viktor can run 27 Front actions, including Get Message, Get Comment, and Add Comment - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Front? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Front actions to take, runs them, and reports back. ### Is my Front data secure with Viktor? Yes. Viktor connects to Front in one click via OAuth, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Front integration cost? Nothing extra - every integration, including Front, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Front together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Front, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Front together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Other integrations - [Databricks](https://viktor.com/integrations/databricks) - [BingX](https://viktor.com/integrations/bingx) - [TOPdesk](https://viktor.com/integrations/topdesk) - [Google Dialogflow](https://viktor.com/integrations/google-dialogflow) - [Google Slides](https://viktor.com/integrations/google-slides-2) - [Waitwhile](https://viktor.com/integrations/waitwhile) - [Dixa](https://viktor.com/integrations/dixa) - [Sendoso](https://viktor.com/integrations/sendoso) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.