# Freshdesk AI employee Viktor works in Freshdesk for you. Ask in Slack or Microsoft Teams. Viktor is an AI employee that connects to Freshdesk and helps you triage and resolve customer support tickets, running 20 Freshdesk actions for you like Add Note, Get Agent, and Get Ticket. Ask in plain English from your workspace; Viktor does the work in Freshdesk and reports back. Viktor connects with an API key. - Tool: Freshdesk - Category: Customer Support - Connection: API key - Actions available: 20 - Currently available in: Slack, Microsoft Teams, and Discord - Page: https://viktor.com/integrations/freshdesk ## What can your AI employee do in Freshdesk? Viktor connects to your Freshdesk account and completes work in it. He doesn't just answer questions about Freshdesk, he takes the actions on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Freshdesk actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs. Viktor is a product of Zeta AI, Inc. and is not affiliated with, endorsed by, or sponsored by Freshworks Inc. Freshdesk is a trademark of Freshworks Inc. ### About Freshdesk Freshdesk is helpdesk software for managing customer support tickets. ### How a run works 1. **You ask in your workspace** - Describe what you need in plain English 2. **Viktor picks the actions** - Selects from 20 Freshdesk actions, chains them together 3. **Runs in Freshdesk** - Helps you triage and resolve customer support tickets - your real data. 4. **Reports back** - Delivers the finished result to your workspace ## Use Freshdesk from Slack and Microsoft Teams Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Freshdesk, does the work and posts the result in the same thread, so nobody has to switch tabs. He can also run Freshdesk work on a schedule, like a weekly Freshdesk summary posted to your team's channel. Anything sensitive waits for your approval before it runs. ## Security and permissions - API key - Viktor stores your key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. - Review-first approvals: sensitive Freshdesk actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. - Viktor is not affiliated with or endorsed by Freshdesk. ## What can you ask Viktor to do in Freshdesk? - "Summarize today's open tickets in Freshdesk and flag the urgent ones." - "Draft replies to the open tickets in Freshdesk and queue them for my approval." - "Pull this week's ticket volume and logged time from Freshdesk every Monday." - "Tell me when a new ticket in Freshdesk mentions canceling." ## How does Viktor work with Freshdesk? 1. Open Viktor in a supported workspace. 2. Connect Freshdesk with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Freshdesk actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What can Viktor do in Freshdesk? (20 actions) - **List Tickets** - List tickets with filters such as status, requester or updated date. - **Get Ticket** - Get one ticket with its fields, requester and stats. - **List Ticket Conversations** - List the replies and notes on a ticket. - **Search Tickets** - Search tickets with a Freshdesk filter query. - **Update Ticket** - Change a ticket's status, priority, agent, group, tags or other fields. - **Add Note** - Add a private or public note to a ticket. - **Reply to Ticket** - Reply to the requester on a ticket. - **Create Ticket** - Create a new ticket. - **Get Contact** - Get a contact by ID. - **List Contacts** - List contacts, filtered by email, phone or company. - **Get Company** - Get a company by ID. - **List Companies** - List companies. - **List Agents** - List the agents in your helpdesk. - **Get Agent** - Get one agent by ID. - **Get Current Agent** - Show which agent the connected API key belongs to. - **List Groups** - List agent groups. - **List Ticket Fields** - List ticket fields, including custom fields and their choices. - **List Time Entries** - List time entries across tickets. - **List Ticket Time Entries** - List the time entries on one ticket. - **Search Solution Articles** - Search your knowledge base articles by keyword. ## Viktor uses Freshdesk together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Help Scout](https://viktor.com/integrations/help-scout) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Trengo](https://viktor.com/integrations/trengo) - [Zendesk](https://viktor.com/integrations/zendesk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Intercom](https://viktor.com/integrations/intercom) - [Help Scout (API Keys)](https://viktor.com/integrations/help-scout-api-keys) ## FAQ ### Does Viktor integrate with Freshdesk? Yes. Freshdesk is one of the 9,800+ tools Viktor connects to, with an API key. Once connected, anyone on your team can put Viktor to work in Freshdesk from their workspace - no workflow builder, no code. ### How do I connect Freshdesk to Viktor? Ask Viktor in your workspace to connect Freshdesk, then paste an API key from your Freshdesk account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Freshdesk? Viktor can run 20 Freshdesk actions, including Add Note, Get Agent, and Get Ticket - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. You connect with your Freshdesk helpdesk domain (yourcompany.freshdesk.com) and an agent's API key from Profile settings. Freshdesk API keys have no scopes, so Viktor can do what that agent can do; use an agent with only the access you want Viktor to have. Viktor reads and searches tickets, conversations, contacts, companies, agents, groups, time entries and knowledge base articles, updates tickets and adds notes, replies and new tickets after you approve each change. It watches for new and updated tickets and contacts by checking Freshdesk on a schedule. ### Do I need to build workflows for Freshdesk? No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Freshdesk actions to take, runs them, and reports back. ### Is my Freshdesk data secure with Viktor? Yes. Viktor connects to Freshdesk with an API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Freshdesk integration cost? Nothing extra - every integration, including Freshdesk, is available on every plan. You can start free with up to $100 in credits, no credit card required; the Team plan is $100 a month. ### Can Viktor use Freshdesk together with my other tools? Yes - that's the point. Viktor connects to 9,800+ tools and works across them in a single run: he can pull data from Freshdesk, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 9,800+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.