# Freshdesk AI employee Viktor is an AI employee that connects to Freshdesk and helps you triage and resolve customer support tickets, running 56 Freshdesk actions for you like Get Agent, List Agents, and Get Contact. Ask in plain English from your workspace; Viktor does the work in Freshdesk and reports back. Viktor connects with a scoped API key. - Tool: Freshdesk - Category: Customer Support - Connection: API key - Actions available: 56 - Currently available in: Slack and Microsoft Teams - Page: https://viktor.com/integrations/freshdesk ## What can you ask Viktor to do in Freshdesk? - "Summarize today's open tickets in Freshdesk and flag the urgent ones." - "Draft replies to the open tickets in Freshdesk and queue them for my approval." - "Pull this week's ticket volume and response time from Freshdesk every Monday." - "Watch Freshdesk for tickets that mention churn and alert me immediately." ## What can Viktor do in Freshdesk? (56 actions) - **View Ticket Summary** - Get the summary note for a ticket. - **Update a Ticket** - Update status, priority, subject, description, agent, group, etc. - **Update Ticket Summary** - Create or update the summary note for a ticket. - **Update Ticket Field** - Update a ticket field in Freshdesk. - **Update Solution Article** - Update a solution article in Freshdesk. - **Update Contact** - Update a contact in Freshdesk. - **Update Agent** - Update an agent in Freshdesk. - **Set Ticket Tags** - Set tags on a ticket (replaces all existing tags). - **Set Ticket Status** - Update the status of a ticket in Freshdesk. - **Set Ticket Priority** - Update the priority of a ticket in Freshdesk. - **Search Tickets** - Search for tickets in Freshdesk using a structured filter query. - **Search Solution Article** - Search solution articles in Freshdesk by keyword. Returns matching articles with their category/folder hierarchy, metadata, and content. - **Reply to Forward** - Reply to a previously forwarded ticket email. - **Remove Ticket Tags** - Remove specific tags from a ticket. - **List Ticket ID Options** - Retrieves available options for the Ticket ID field. - **List Ticket Fields** - List all ticket fields in Freshdesk. - **List Ticket Field ID Options** - Retrieves available options for the Ticket Field ID field. - **List Conversations of a Ticket** - List all conversations for a ticket. - **List Solution Categories** - List solution categories in Freshdesk. - **List Skill IDs Options** - Retrieves available options for the Skill IDs field. - **List Role IDs Options** - Retrieves available options for the Role IDs field. - **List Group Options** - Retrieves available options for the Group field. - **List From Email Options** - Retrieves available options for the From Email field. - **List All Canned Responses In A Folder** - View all canned responses in a folder. - **List Folder Articles** - List folder articles in Freshdesk. - **List Company ID Options** - Retrieves available options for the Company ID field. - **List Category Folders** - List category folders in Freshdesk. - **List Canned Response Folder ID Options** - Retrieves available options for the Canned Response Folder ID field. - **List Tickets** - Fetch up to 100 tickets according to the selected filters. - **List All Folders** - View all the canned response folders. - **List Agents** - List all agents in Freshdesk. - **List Agent Options** - Retrieves available options for the Agent field. - **Get Ticket Details** - Get details of a Ticket. - **Get Solution Article** - Get a solution article in Freshdesk. - **Get Canned Responses In A Folder** - View all the details of canned responses in a folder. - **Get Contact** - Get a contact from Freshdesk. - **Get Canned Response** - View a Canned Response. - **Get Agent** - Retrieve a single agent by their ID. - **Forward Ticket** - Forward a ticket to an external email address. - **Download Attachment** - Download an attachment from a ticket. - **Delete Ticket Summary** - Delete the summary note for a ticket. - **Delete Solution Article** - Delete a solution article in Freshdesk. - **Create a Ticket** - Create a ticket. - **Create Ticket Field** - Create a ticket field in Freshdesk. - **Create a Thread** - Create a thread to a ticket. - **Create Solution Article** - Create a solution article in Freshdesk. - **Create a Reply** - Create a reply to a ticket. - **Create Message For Thread** - Create message for a thread. - **Create a Contact** - Create a contact. - **Create a Company** - Create a company. - **Create Agent** - Create an agent in Freshdesk. - **Close Ticket** - Set a Freshdesk ticket's status to 'Closed'. - **Assign Ticket to Group** - Assign a Freshdesk ticket to a specific group. - **Assign Ticket to Agent** - Assign a Freshdesk ticket to a specific agent. - **Add Ticket Tags** - Add tags to a ticket (appends to existing tags). - **Add Note to Ticket** - Add a note or conversation to an existing ticket. ## How does Viktor work with Freshdesk? 1. Open Viktor in a supported workspace. 2. Connect Freshdesk with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Freshdesk actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Freshdesk AI agent? A Freshdesk AI agent is an AI that connects to your Freshdesk account and completes work in it - it doesn't just answer questions about Freshdesk, it takes the actions. Viktor is an AI employee that works in Freshdesk on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Freshdesk actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Freshdesk Customer support software ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Freshdesk actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Freshdesk? Yes. Freshdesk is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Freshdesk from their workspace - no workflow builder, no code. ### How do I connect Freshdesk to Viktor? Ask Viktor in your workspace to connect Freshdesk, then paste an API key from your Freshdesk account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Freshdesk? Viktor can run 56 Freshdesk actions, including Get Agent, List Agents, and Get Contact - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Freshdesk? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Freshdesk actions to take, runs them, and reports back. ### Is my Freshdesk data secure with Viktor? Yes. Viktor connects to Freshdesk with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Freshdesk integration cost? Nothing extra - every integration, including Freshdesk, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Freshdesk together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Freshdesk, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Viktor uses Freshdesk together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) - [Freshchat](https://viktor.com/integrations/freshchat) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.