# Freshchat AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Freshchat with a scoped API key and helps you run live chat and chatbot conversations with customers, running 10 Freshchat actions for you like List Agents, List Messages, and List Channels. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Freshchat and reports back. Setup takes about two minutes. - Tool: Freshchat - Category: Customer Support - Connection: API key - Actions available: 10 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/freshchat ## What can you ask Viktor to do in Freshchat? - "Summarize today's Freshchat conversations and flag the ones that need a human." - "Draft a canned reply in Freshchat for the most common question this week." - "Watch Freshchat for a conversation mentioning a refund and alert me right away." - "Pull this week's response time and resolution rate from Freshchat every Monday." ## What can Viktor do in Freshchat? (10 actions) - **List User ID Options** - Retrieves available options for the User ID field. - **List Group ID Options** - Retrieves available options for the Group ID field. - **List Agent ID Options** - Retrieves available options for the Agent ID field. - **Update Conversation** - Updates a conversation's status, assignment, or properties. - **Send Message in Chat** - Sends a message in a specific conversation. - **List Messages** - Lists all messages in a conversation. - **List Channels** - Lists all channels in Freshchat. ). - **List All Conversation Properties** - Retrieves a list of all conversation properties configured in the Freshchat system. - **List Agents** - Lists all agents in Freshchat. - **Fetch Conversation Details** - Fetches details for a specific conversation. ## How does Viktor work with Freshchat? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Freshchat with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Freshchat actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Freshchat AI agent? A Freshchat AI agent is an AI that connects to your Freshchat account and completes work in it - it doesn't just answer questions about Freshchat, it takes the actions. Viktor is that agent: an AI employee that works in Freshchat on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Freshchat actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Freshchat Customer Messaging, Live Chat & Chatbots ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Freshchat actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Freshchat? Yes. Freshchat is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Freshchat from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Freshchat to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Freshchat, then paste an API key from your Freshchat account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Freshchat? Viktor can run 10 Freshchat actions, including List Agents, List Messages, and List Channels - and chain them with other tools in a single request. In practice that means Viktor helps you run live chat and chatbot conversations with customers. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Freshchat? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Freshchat actions to take, runs them, and reports back. ### Is my Freshchat data secure with Viktor? Yes. Viktor connects to Freshchat with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Freshchat integration cost? Nothing extra - every integration, including Freshchat, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Freshchat together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Freshchat, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Freshchat together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.