# Elevio AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Elevio and helps you triage and resolve customer support tickets, running 5 Elevio actions for you like Update Article, Delete Article, and Create Article. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Elevio and reports back. Viktor connects with a scoped API key. - Tool: Elevio - Category: Other - Connection: API key - Actions available: 5 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/elevio ## What can you ask Viktor to do in Elevio? - "Summarize today's open tickets in Elevio and flag the urgent ones." - "Draft replies to the open tickets in Elevio and queue them for my approval." - "Pull this week's ticket volume and response time from Elevio every Monday." - "Watch Elevio for tickets that mention churn and alert me immediately." ## What can Viktor do in Elevio? (5 actions) - **List Article ID Options** - Retrieves available options for the Article ID field. - **List Category ID Options** - Retrieves available options for the Category ID field. - **Update Article** - Updates an existing article in the Elevio knowledge base. - **Delete Article** - Deletes an existing article from the Elevio knowledge base. - **Create Article** - Creates a new article in the Elevio knowledge base. ## How does Viktor work with Elevio? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Elevio with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Elevio actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Elevio AI agent? A Elevio AI agent is an AI that connects to your Elevio account and completes work in it - it doesn't just answer questions about Elevio, it takes the actions. Viktor is that agent: an AI employee that works in Elevio on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Elevio actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Elevio More Customers, Less Support. Reduce Customer Effort with Elevio ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Elevio actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Elevio? Yes. Elevio is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Elevio from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Elevio to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Elevio, then paste an API key from your Elevio account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Elevio? Viktor can run 5 Elevio actions, including Update Article, Delete Article, and Create Article - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Elevio? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Elevio actions to take, runs them, and reports back. ### Is my Elevio data secure with Viktor? Yes. Viktor connects to Elevio with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Elevio integration cost? Nothing extra - every integration, including Elevio, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Elevio together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Elevio, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Elevio together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Other integrations - [Databricks](https://viktor.com/integrations/databricks) - [Front](https://viktor.com/integrations/front) - [BingX](https://viktor.com/integrations/bingx) - [TOPdesk](https://viktor.com/integrations/topdesk) - [Google Dialogflow](https://viktor.com/integrations/google-dialogflow) - [Google Slides](https://viktor.com/integrations/google-slides-2) - [Waitwhile](https://viktor.com/integrations/waitwhile) - [Dixa](https://viktor.com/integrations/dixa) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.