# Drift AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Drift in one click via OAuth and helps you run live chat and chatbot conversations with customers, running 4 Drift actions for you like Get Contact, Update Contact, and Delete Contact. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Drift and reports back. Setup takes about two minutes. - Tool: Drift - Category: Customer Support - Connection: One-click OAuth - Actions available: 4 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/drift ## What can you ask Viktor to do in Drift? - "Summarize today's Drift conversations and flag the ones that need a human." - "Draft a canned reply in Drift for the most common question this week." - "Watch Drift for a conversation mentioning a refund and alert me right away." - "Pull this week's response time and resolution rate from Drift every Monday." ## What can Viktor do in Drift? (4 actions) - **Update Contact** - Updates a contact in Drift using ID or email. Only changed attributes will be updated. See Drift API documentation. - **Get Contact** - Retrieves a contact in Drift by ID or email. - **Delete Contact** - Deletes a contact in Drift by ID or email. - **Create Contact** - Creates a contact in Drift. ## How does Viktor work with Drift? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Drift with one-click OAuth - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Drift actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Drift AI agent? A Drift AI agent is an AI that connects to your Drift account and completes work in it - it doesn't just answer questions about Drift, it takes the actions. Viktor is that agent: an AI employee that works in Drift on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Drift actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Drift The New Way Businesses Buy From Businesses ## Security and permissions - One-click OAuth - Viktor never sees your password, and you can revoke access at any time. - Review-first approvals: sensitive Drift actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Drift? Yes. Drift is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Drift from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Drift to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Drift, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time. ### What can Viktor do in Drift? Viktor can run 4 Drift actions, including Get Contact, Update Contact, and Delete Contact - and chain them with other tools in a single request. In practice that means Viktor helps you run live chat and chatbot conversations with customers. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Drift? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Drift actions to take, runs them, and reports back. ### Is my Drift data secure with Viktor? Yes. Viktor connects to Drift in one click via OAuth, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Drift integration cost? Nothing extra - every integration, including Drift, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Drift together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Drift, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Drift together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.