# Dixa AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Dixa with a scoped API key and helps you triage and resolve customer support tickets, running 16 Dixa actions for you like List Notes, Get Article, and Create Note. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Dixa and reports back. Setup takes about two minutes. - Tool: Dixa - Category: Other - Connection: API key - Actions available: 16 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/dixa ## What can you ask Viktor to do in Dixa? - "Summarize today's open tickets in Dixa and flag the urgent ones." - "Draft replies to the open tickets in Dixa and queue them for my approval." - "Pull this week's ticket volume and response time from Dixa every Monday." - "Watch Dixa for tickets that mention churn and alert me immediately." ## What can Viktor do in Dixa? (16 actions) - **List Tag ID Options** - Retrieves available options for the Tag ID field. - **List End User Id Options** - Retrieves available options for the End User Id field. - **List Agent Id Options** - Retrieves available options for the Agent Id field. - **List Email Integration ID Options** - Retrieves available options for the Email Integration ID field. - **Add Tag to Conversation** - Adds a tag to a conversation. - **Set Custom Contact Attributes** - Updates custom attributes for a specified user. - **List Notes** - Lists internal notes from a conversation. - **List Messages** - Lists messages from a conversation. - **Get Conversation** - Gets a conversation. - **Get Article** - Get an article from Dixa. - **Get Article Translations** - Get the translations of an article from Dixa. - **Create Note** - Creates an internal note for a conversation. - **Create Conversation** - Creates a new email or contact form-based conversation. - **Close Conversation** - Mark a conversation as closed by providing its id. - **Claim Conversation** - Claims a conversation for a given agent. To avoid taking over assigned conversations, set the force parameter to false. - **Add Message to Conversation** - Adds a message to an existing conversation. ## How does Viktor work with Dixa? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Dixa with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Dixa actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Dixa AI agent? A Dixa AI agent is an AI that connects to your Dixa account and completes work in it - it doesn't just answer questions about Dixa, it takes the actions. Viktor is that agent: an AI employee that works in Dixa on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Dixa actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Dixa The CX Platform for Consumer Brands ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Dixa actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Dixa? Yes. Dixa is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Dixa from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Dixa to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Dixa, then paste an API key from your Dixa account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Dixa? Viktor can run 16 Dixa actions, including List Notes, Get Article, and Create Note - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Dixa? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Dixa actions to take, runs them, and reports back. ### Is my Dixa data secure with Viktor? Yes. Viktor connects to Dixa with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Dixa integration cost? Nothing extra - every integration, including Dixa, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Dixa together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Dixa, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Dixa together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Other integrations - [Databricks](https://viktor.com/integrations/databricks) - [Front](https://viktor.com/integrations/front) - [BingX](https://viktor.com/integrations/bingx) - [TOPdesk](https://viktor.com/integrations/topdesk) - [Google Dialogflow](https://viktor.com/integrations/google-dialogflow) - [Google Slides](https://viktor.com/integrations/google-slides-2) - [Waitwhile](https://viktor.com/integrations/waitwhile) - [Sendoso](https://viktor.com/integrations/sendoso) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.