# DevRev AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to DevRev with a scoped API key and helps you triage and resolve customer support tickets, running 6 DevRev actions for you like Create Task, Create Issue, and Create Ticket. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in DevRev and reports back. Setup takes about two minutes. - Tool: DevRev - Category: Sales & CRM - Connection: API key - Actions available: 6 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/devrev ## What can you ask Viktor to do in DevRev? - "Summarize today's open tickets in DevRev and flag the urgent ones." - "Draft replies to the open tickets in DevRev and queue them for my approval." - "Pull this week's ticket volume and response time from DevRev every Monday." - "Watch DevRev for tickets that mention churn and alert me immediately." ## What can Viktor do in DevRev? (6 actions) - **Create Ticket** - Creates a new ticket in DevRev. - **Create Task** - Creates a new task in DevRev. - **Create or Update Custom Schema Fragment** - Creates or updates a custom schema fragment in DevRev. - **Create Opportunity** - Creates a new opportunity in DevRev. - **Create Issue** - Creates a new issue in DevRev. - **Create Comment** - Creates a new comment on a work item in DevRev. ## How does Viktor work with DevRev? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect DevRev with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the DevRev actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a DevRev AI agent? A DevRev AI agent is an AI that connects to your DevRev account and completes work in it - it doesn't just answer questions about DevRev, it takes the actions. Viktor is that agent: an AI employee that works in DevRev on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right DevRev actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About DevRev DevRev is a platform for managing developer-customer relationships that allow developers to build, support, and grow their businesses. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive DevRev actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with DevRev? Yes. DevRev is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in DevRev from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect DevRev to Viktor? Ask Viktor in Slack or Microsoft Teams to connect DevRev, then paste an API key from your DevRev account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in DevRev? Viktor can run 6 DevRev actions, including Create Task, Create Issue, and Create Ticket - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate DevRev? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which DevRev actions to take, runs them, and reports back. ### Is my DevRev data secure with Viktor? Yes. Viktor connects to DevRev with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the DevRev integration cost? Nothing extra - every integration, including DevRev, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use DevRev together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from DevRev, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses DevRev together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Sales & CRM integrations - [HubSpot](https://viktor.com/integrations/hubspot) - [Upsales](https://viktor.com/integrations/upsales) - [Keap (Infusionsoft)](https://viktor.com/integrations/keap-infusionsoft) - [Apollo.io (API Key)](https://viktor.com/integrations/apollo-io-api-key) - [Teamgate](https://viktor.com/integrations/teamgate) - [Pipedrive](https://viktor.com/integrations/pipedrive) - [Enrich Layer](https://viktor.com/integrations/enrich-layer) - [Zoom](https://viktor.com/integrations/zoom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.