# Delighted AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Delighted with a scoped API key and helps you collect and act on customer feedback and NPS scores, running 1 Delighted actions for you. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Delighted and reports back. Setup takes about two minutes. - Tool: Delighted - Category: E-Commerce - Connection: API key - Actions available: 1 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/delighted ## What can you ask Viktor to do in Delighted? - "Pull this week's NPS responses from Delighted and summarize the themes." - "Find the detractors in Delighted from the last survey and draft outreach to them." - "Watch Delighted for a low score and alert me with the customer's comment." - "Post a summary of this month's Delighted feedback trends to #product every Monday." ## What can Viktor do in Delighted? (1 actions) - **Sending to People** - Create or update a person and send a survey email. ## How does Viktor work with Delighted? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Delighted with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Delighted actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Delighted AI agent? A Delighted AI agent is an AI that connects to your Delighted account and completes work in it - it doesn't just answer questions about Delighted, it takes the actions. Viktor is that agent: an AI employee that works in Delighted on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Delighted actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Delighted Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Delighted actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Delighted? Yes. Delighted is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Delighted from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Delighted to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Delighted, then paste an API key from your Delighted account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Delighted? Viktor can run 1 Delighted actions - and chain them with other tools in a single request. In practice that means Viktor helps you collect and act on customer feedback and NPS scores. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Delighted? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Delighted actions to take, runs them, and reports back. ### Is my Delighted data secure with Viktor? Yes. Viktor connects to Delighted with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Delighted integration cost? Nothing extra - every integration, including Delighted, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Delighted together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Delighted, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Delighted together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More E-Commerce integrations - [SureCart](https://viktor.com/integrations/surecart) - [Google BigQuery](https://viktor.com/integrations/google-bigquery) - [DataForSEO](https://viktor.com/integrations/dataforseo) - [Shopify (OAuth)](https://viktor.com/integrations/shopify-oauth) - [Facebook](https://viktor.com/integrations/facebook) - [Twilio SendGrid](https://viktor.com/integrations/twilio-sendgrid) - [Planview Leankit](https://viktor.com/integrations/planview-leankit) - [Postmark](https://viktor.com/integrations/postmark) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.