# Customer.io AI employee Viktor works in Customer.io for you. Ask in Slack or Microsoft Teams. Viktor is an AI employee that connects to Customer.io and helps you build email campaigns and automated customer journeys, running 37 Customer.io actions for you like Get export, Get segment, and Get snippet. Ask in plain English from your workspace; Viktor does the work in Customer.io and reports back. Viktor connects with an API key. - Tool: Customer.io - Category: Marketing - Connection: API key (native integration) - Actions available: 37 - Currently available in: Slack, Microsoft Teams, and Discord - Page: https://viktor.com/integrations/customer-io ## What can your AI employee do in Customer.io? Viktor, the AI employee, connects to Customer.io with an App API key and works through the Customer.io App API in the US or EU region. He looks up customers with their attributes, segments, messages and activity, reports on campaigns, broadcasts, newsletters and transactional messages, and checks segment membership. He can send a transactional email or push and trigger a broadcast, and each send waits for your Approve. Setup: create an App API key in Customer.io under Settings > Account Settings > API Credentials and paste it when Viktor asks to connect Customer.io. Viktor checks the key and finds your region (US or EU) itself. Viktor is not affiliated with or endorsed by Customer.io. ### What teams use Viktor for in Customer.io - When support asks about a customer, he finds them in Customer.io and lists the messages they got this month and which ones bounced. - Every Monday he posts last week's campaign and newsletter metrics to your marketing channel. - He drafts a transactional email to a customer and sends it only after you click Approve. ### About Customer.io Campaigns, segments, transactional messages, and analytics ### How a run works 1. **You ask in your workspace** - Describe what you need in plain English 2. **Viktor picks the actions** - Selects from 37 Customer.io actions, chains them together 3. **Runs in Customer.io** - Helps you build email campaigns and automated customer journeys - your real data. 4. **Reports back** - Delivers the finished result to your workspace ## Use Customer.io from Slack and Microsoft Teams Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Customer.io, does the work and posts the result in the same thread, so nobody has to switch tabs. He can also run Customer.io work on a schedule, like a weekly Customer.io summary posted to your team's channel. Anything sensitive waits for your approval before it runs. ## Security and permissions - API key - Viktor stores your key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. - Review-first approvals: sensitive Customer.io actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. - Viktor is not affiliated with or endorsed by Customer.io. ## What can you ask Viktor to do in Customer.io? - "Draft next week's newsletter in Customer.io from this outline and send it to me for approval." - "Set up a welcome journey in Customer.io for new signups this week." - "Pull open, click, and journey performance from Customer.io and post it every Monday." - "Watch Customer.io for a drop in engagement or a spike in unsubscribes and alert me with the likely cause." ## How does Viktor work with Customer.io? 1. Open Viktor in a supported workspace. 2. Connect Customer.io with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Customer.io actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What can Viktor do in Customer.io? (37 actions) - **List campaigns** - **Get campaign** - **Get campaign metrics** - **Get campaign actions** - **Get campaign action metrics** - **List broadcasts** - **Get broadcast** - **Get broadcast metrics** - **Trigger broadcast** - **List newsletters** - **Get newsletter** - **Get newsletter metrics** - **List segments** - **Get segment** - **Get segment membership** - **Get segment dependencies** - **Search customers** - **Get customer** - **Get customer attributes** - **Get customer segments** - **Get customer messages** - **Get customer activities** - **List transactional messages** - **Get transactional message** - **Get transactional metrics** - **Send transactional email** - **Send transactional push** - **List snippets** - **Get snippet** - **List sender identities** - **List exports** - **Get export** - **Get export download link** - **List object types** - **List subscription topics** - **List reporting webhooks** - **Get activity** ## Viktor uses Customer.io together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Marketing integrations - [Meta Ads](https://viktor.com/integrations/meta-ads) - [Google Ads](https://viktor.com/integrations/google-ads) - [YouTube](https://viktor.com/integrations/youtube) - [Reddit](https://viktor.com/integrations/reddit) - [Bright Data Social](https://viktor.com/integrations/bright-data-social) - [Mailchimp](https://viktor.com/integrations/mailchimp) - [Moz SEO](https://viktor.com/integrations/moz-seo) - [Klaviyo](https://viktor.com/integrations/klaviyo) ## FAQ ### Does Viktor integrate with Customer.io? Yes. Customer.io is one of the 9,800+ tools Viktor connects to, as one of Viktor's native, deepest integrations. Once connected, anyone on your team can put Viktor to work in Customer.io from their workspace - no workflow builder, no code. ### How do I connect Customer.io to Viktor? Ask Viktor in your workspace to connect Customer.io, then paste an API key from your Customer.io account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Customer.io? Viktor can run 37 Customer.io actions, including Get export, Get segment, and Get snippet - and chain them with other tools in a single request. In practice that means Viktor helps you build email campaigns and automated customer journeys. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows for Customer.io? No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Customer.io actions to take, runs them, and reports back. ### Is my Customer.io data secure with Viktor? Yes. Viktor connects to Customer.io with an API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Customer.io integration cost? Nothing extra - every integration, including Customer.io, is available on every plan. You can start free with up to $100 in credits, no credit card required; the Team plan is $100 a month. ### Can Viktor use Customer.io together with my other tools? Yes - that's the point. Viktor connects to 9,800+ tools and works across them in a single run: he can pull data from Customer.io, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 9,800+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.