# Customer.guru AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Customer.guru with a scoped API key and helps you collect and act on customer feedback and NPS scores the way a teammate would. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Customer.guru and reports back. Setup takes about two minutes. - Tool: Customer.guru - Category: E-Commerce - Connection: API key - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/customer-guru ## What can you ask Viktor to do in Customer.guru? - "Pull this week's NPS responses from Customer.guru and summarize the themes." - "Find the detractors in Customer.guru from the last survey and draft outreach to them." - "Watch Customer.guru for a low score and alert me with the customer's comment." - "Post a summary of this month's Customer.guru feedback trends to #product every Monday." ## What can Viktor do in Customer.guru? Viktor works with Customer.guru through a managed connector to help you collect and act on customer feedback and NPS scores: describe the task in plain English and Viktor figures out the right Customer.guru calls, runs the work, and reports back. ## How does Viktor work with Customer.guru? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Customer.guru with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Customer.guru actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Customer.guru AI agent? A Customer.guru AI agent is an AI that connects to your Customer.guru account and completes work in it - it doesn't just answer questions about Customer.guru, it takes the actions. Viktor is that agent: an AI employee that works in Customer.guru on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Customer.guru actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Customer.guru Customer.guru is an easy-to-setup tool for tracking customer satisfaction using Net Promoter Score. Connect with your customers, in a matter of minutes. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Customer.guru actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Customer.guru? Yes. Customer.guru is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Customer.guru from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Customer.guru to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Customer.guru, then paste an API key from your Customer.guru account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Customer.guru? Viktor works with Customer.guru through a managed connector to help you collect and act on customer feedback and NPS scores: describe the task in plain English and Viktor figures out the right Customer.guru calls, runs the work, and reports back with the result in Slack or Microsoft Teams. ### Do I need to build workflows to automate Customer.guru? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Customer.guru actions to take, runs them, and reports back. ### Is my Customer.guru data secure with Viktor? Yes. Viktor connects to Customer.guru with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Customer.guru integration cost? Nothing extra - every integration, including Customer.guru, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Customer.guru together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Customer.guru, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Customer.guru together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More E-Commerce integrations - [SureCart](https://viktor.com/integrations/surecart) - [Google BigQuery](https://viktor.com/integrations/google-bigquery) - [DataForSEO](https://viktor.com/integrations/dataforseo) - [Shopify (OAuth)](https://viktor.com/integrations/shopify-oauth) - [Facebook](https://viktor.com/integrations/facebook) - [Twilio SendGrid](https://viktor.com/integrations/twilio-sendgrid) - [Planview Leankit](https://viktor.com/integrations/planview-leankit) - [Postmark](https://viktor.com/integrations/postmark) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.