# Crisp AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Crisp and helps you run live chat and chatbot conversations with customers, running 5 Crisp actions for you like Update Contact, Create Contact, and Add User Event. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Crisp and reports back. Viktor connects with a scoped API key. - Tool: Crisp - Category: Customer Support - Connection: API key - Actions available: 5 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/crisp ## What can you ask Viktor to do in Crisp? - "Summarize today's Crisp conversations and flag the ones that need a human." - "Draft a canned reply in Crisp for the most common question this week." - "Watch Crisp for a conversation mentioning a refund and alert me right away." - "Pull this week's response time and resolution rate from Crisp every Monday." ## What can Viktor do in Crisp? (5 actions) - **List Person ID Options** - Retrieves available options for the Person ID field. - **Update Contact** - Update a contact. - **Create Conversation** - Create a new conversation and sends a message. - **Create Contact** - Create a new contact. - **Add User Event** - Add a user event. ## How does Viktor work with Crisp? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Crisp with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Crisp actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Crisp AI agent? A Crisp AI agent is an AI that connects to your Crisp account and completes work in it - it doesn't just answer questions about Crisp, it takes the actions. Viktor is that agent: an AI employee that works in Crisp on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Crisp actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Crisp The all-in-one business messaging platform that gathers teams, conversations, data and knowledge, around one place. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Crisp actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Crisp? Yes. Crisp is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Crisp from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Crisp to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Crisp, then paste an API key from your Crisp account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Crisp? Viktor can run 5 Crisp actions, including Update Contact, Create Contact, and Add User Event - and chain them with other tools in a single request. In practice that means Viktor helps you run live chat and chatbot conversations with customers. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Crisp? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Crisp actions to take, runs them, and reports back. ### Is my Crisp data secure with Viktor? Yes. Viktor connects to Crisp with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Crisp integration cost? Nothing extra - every integration, including Crisp, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Crisp together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Crisp, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Crisp together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.