# Connectwise PSA AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Connectwise PSA and helps you triage and resolve customer support tickets, running 18 Connectwise PSA actions for you like Get Ticket, List Tickets, and List Reports. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Connectwise PSA and reports back. Viktor connects with a scoped API key. - Tool: Connectwise PSA - Category: Content & Media - Connection: API key - Actions available: 18 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/connectwise-psa ## What can you ask Viktor to do in Connectwise PSA? - "Summarize today's open tickets in Connectwise PSA and flag the urgent ones." - "Draft replies to the open tickets in Connectwise PSA and queue them for my approval." - "Pull this week's ticket volume and response time from Connectwise PSA every Monday." - "Watch Connectwise PSA for tickets that mention churn and alert me immediately." ## What can Viktor do in Connectwise PSA? (18 actions) - **List Ticket ID Options** - Retrieves available options for the Ticket ID field. - **List Territory Options** - Retrieves available options for the Territory field. - **List Status Options** - Retrieves available options for the Status field. - **List Relationship Options** - Retrieves available options for the Relationship field. - **List Priority Options** - Retrieves available options for the Priority field. - **List Market Options** - Retrieves available options for the Market field. - **List Department Options** - Retrieves available options for the Department field. - **List Country Options** - Retrieves available options for the Country field. - **List Types Options** - Retrieves available options for the Types field. - **List Contact Options** - Retrieves available options for the Contact field. - **List Company Options** - Retrieves available options for the Company field. - **List Time Entries** - Retrieves a list of time entries. - **List Tickets** - Retrieves a list of tickets. - **List Reports** - Retrieves a list of available reports. - **Get Ticket** - Retrieves details of a specific ticket. - **Create Ticket** - Creates a new ticket in Connectwise. - **Create Contact** - Creates a new contact in Connectwise. - **Create Company** - Creates a new company in Connectwise. ## How does Viktor work with Connectwise PSA? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Connectwise PSA with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Connectwise PSA actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Connectwise PSA AI agent? A Connectwise PSA AI agent is an AI that connects to your Connectwise PSA account and completes work in it - it doesn't just answer questions about Connectwise PSA, it takes the actions. Viktor is that agent: an AI employee that works in Connectwise PSA on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Connectwise PSA actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Connectwise PSA Streamline your business from end to end with ConnectWise PSA. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Connectwise PSA actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Connectwise PSA? Yes. Connectwise PSA is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Connectwise PSA from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Connectwise PSA to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Connectwise PSA, then paste an API key from your Connectwise PSA account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Connectwise PSA? Viktor can run 18 Connectwise PSA actions, including Get Ticket, List Tickets, and List Reports - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Connectwise PSA? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Connectwise PSA actions to take, runs them, and reports back. ### Is my Connectwise PSA data secure with Viktor? Yes. Viktor connects to Connectwise PSA with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Connectwise PSA integration cost? Nothing extra - every integration, including Connectwise PSA, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Connectwise PSA together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Connectwise PSA, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Connectwise PSA together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Content & Media integrations - [Webflow](https://viktor.com/integrations/webflow) - [Mboum](https://viktor.com/integrations/mboum) - [Wix](https://viktor.com/integrations/wix) - [Spotify](https://viktor.com/integrations/spotify) - [Twitch](https://viktor.com/integrations/twitch) - [Mode](https://viktor.com/integrations/mode) - [Microsoft Power BI](https://viktor.com/integrations/microsoft-power-bi) - [WordPress.org](https://viktor.com/integrations/wordpress-org) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.