# Connectwise PSA AI employee Viktor works in Connectwise PSA for you. Ask in Slack or Microsoft Teams. Viktor is an AI employee that connects to Connectwise PSA and helps you triage and resolve customer support tickets, running 18 Connectwise PSA actions for you like Get Ticket, List Reports, and List Tickets. Ask in plain English from your workspace; Viktor does the work in Connectwise PSA and reports back. Viktor connects with an API key. - Tool: Connectwise PSA - Category: Content & Media - Connection: API key - Actions available: 18 - Currently available in: Slack, Microsoft Teams, and Discord - Page: https://viktor.com/integrations/connectwise-psa ## What can your AI employee do in Connectwise PSA? Viktor connects to your Connectwise PSA account and completes work in it. He doesn't just answer questions about Connectwise PSA, he takes the actions on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Connectwise PSA actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs. ### About Connectwise PSA Streamline your business from end to end with ConnectWise PSA. ### How a run works 1. **You ask in your workspace** - Describe what you need in plain English 2. **Viktor picks the actions** - Selects from 18 Connectwise PSA actions, chains them together 3. **Runs in Connectwise PSA** - Helps you triage and resolve customer support tickets - your real data. 4. **Reports back** - Delivers the finished result to your workspace ## Use Connectwise PSA from Slack and Microsoft Teams Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Connectwise PSA, does the work and posts the result in the same thread, so nobody has to switch tabs. He can also run Connectwise PSA work on a schedule, like a weekly Connectwise PSA summary posted to your team's channel. Anything sensitive waits for your approval before it runs. ## Security and permissions - API key - Viktor stores your key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. - Review-first approvals: sensitive Connectwise PSA actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. - Viktor is not affiliated with or endorsed by Connectwise PSA. ## What can you ask Viktor to do in Connectwise PSA? - "Summarize today's open tickets in Connectwise PSA and flag the urgent ones." - "Draft replies to the open tickets in Connectwise PSA and queue them for my approval." - "Pull this week's ticket volume and response time from Connectwise PSA every Monday." - "Watch Connectwise PSA for tickets that mention churn and flag them for me." ## How does Viktor work with Connectwise PSA? 1. Open Viktor in a supported workspace. 2. Connect Connectwise PSA with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Connectwise PSA actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What can Viktor do in Connectwise PSA? (18 actions) - **Create Company** - Creates a new company in Connectwise. - **Create Contact** - Creates a new contact in Connectwise. - **Create Ticket** - Creates a new ticket in Connectwise. - **Get Ticket** - Retrieves details of a specific ticket. - **List Company Options** - Retrieves available options for the Company field. - **List Types Options** - Retrieves available options for the Types field. - **List Contact Options** - Retrieves available options for the Contact field. - **List Country Options** - Retrieves available options for the Country field. - **List Department Options** - Retrieves available options for the Department field. - **List Market Options** - Retrieves available options for the Market field. - **List Priority Options** - Retrieves available options for the Priority field. - **List Relationship Options** - Retrieves available options for the Relationship field. - **List Reports** - Retrieves a list of available reports. - **List Status Options** - Retrieves available options for the Status field. - **List Territory Options** - Retrieves available options for the Territory field. - **List Ticket ID Options** - Retrieves available options for the Ticket ID field. - **List Tickets** - Retrieves a list of tickets. - **List Time Entries** - Retrieves a list of time entries. ## Viktor uses Connectwise PSA together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Content & Media integrations - [Webflow](https://viktor.com/integrations/webflow) - [Mboum](https://viktor.com/integrations/mboum) - [Wix](https://viktor.com/integrations/wix) - [Spotify](https://viktor.com/integrations/spotify) - [Twitch](https://viktor.com/integrations/twitch) - [Fireflies](https://viktor.com/integrations/fireflies) - [Mode](https://viktor.com/integrations/mode) - [Microsoft Power BI](https://viktor.com/integrations/microsoft-power-bi) ## FAQ ### Does Viktor integrate with Connectwise PSA? Yes. Connectwise PSA is one of the 9,800+ tools Viktor connects to, with an API key. Once connected, anyone on your team can put Viktor to work in Connectwise PSA from their workspace - no workflow builder, no code. ### How do I connect Connectwise PSA to Viktor? Ask Viktor in your workspace to connect Connectwise PSA, then paste an API key from your Connectwise PSA account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Connectwise PSA? Viktor can run 18 Connectwise PSA actions, including Get Ticket, List Reports, and List Tickets - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows for Connectwise PSA? No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Connectwise PSA actions to take, runs them, and reports back. ### Is my Connectwise PSA data secure with Viktor? Yes. Viktor connects to Connectwise PSA with an API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Connectwise PSA integration cost? Nothing extra - every integration, including Connectwise PSA, is available on every plan. You can start free with up to $100 in credits, no credit card required; the Team plan is $100 a month. ### Can Viktor use Connectwise PSA together with my other tools? Yes - that's the point. Viktor connects to 9,800+ tools and works across them in a single run: he can pull data from Connectwise PSA, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 9,800+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.