# Chatrace AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Chatrace with a scoped API key and helps you run live chat and chatbot conversations with customers the way a teammate would. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Chatrace and reports back. Setup takes about two minutes. - Tool: Chatrace - Category: Sales & CRM - Connection: API key - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/chatrace ## What can you ask Viktor to do in Chatrace? - "Summarize today's Chatrace conversations and flag the ones that need a human." - "Draft a canned reply in Chatrace for the most common question this week." - "Watch Chatrace for a conversation mentioning a refund and alert me right away." - "Pull this week's response time and resolution rate from Chatrace every Monday." ## What can Viktor do in Chatrace? Viktor works with Chatrace through a managed connector to help you run live chat and chatbot conversations with customers: describe the task in plain English and Viktor figures out the right Chatrace calls, runs the work, and reports back. ## How does Viktor work with Chatrace? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Chatrace with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Chatrace actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Chatrace AI agent? A Chatrace AI agent is an AI that connects to your Chatrace account and completes work in it - it doesn't just answer questions about Chatrace, it takes the actions. Viktor is that agent: an AI employee that works in Chatrace on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Chatrace actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Chatrace Automate sales, marketing, and customer support across all channels with a chatbot. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Chatrace actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Chatrace? Yes. Chatrace is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Chatrace from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Chatrace to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Chatrace, then paste an API key from your Chatrace account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Chatrace? Viktor works with Chatrace through a managed connector to help you run live chat and chatbot conversations with customers: describe the task in plain English and Viktor figures out the right Chatrace calls, runs the work, and reports back with the result in Slack or Microsoft Teams. ### Do I need to build workflows to automate Chatrace? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Chatrace actions to take, runs them, and reports back. ### Is my Chatrace data secure with Viktor? Yes. Viktor connects to Chatrace with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Chatrace integration cost? Nothing extra - every integration, including Chatrace, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Chatrace together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Chatrace, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Chatrace together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Sales & CRM integrations - [HubSpot](https://viktor.com/integrations/hubspot) - [Upsales](https://viktor.com/integrations/upsales) - [Keap (Infusionsoft)](https://viktor.com/integrations/keap-infusionsoft) - [Apollo.io (API Key)](https://viktor.com/integrations/apollo-io-api-key) - [Teamgate](https://viktor.com/integrations/teamgate) - [Pipedrive](https://viktor.com/integrations/pipedrive) - [Enrich Layer](https://viktor.com/integrations/enrich-layer) - [Zoom](https://viktor.com/integrations/zoom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.