# BotPenguin AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to BotPenguin with a scoped API key and helps you run live chat and chatbot conversations with customers, running 4 BotPenguin actions for you like Add WhatsApp Contact, Send WhatsApp Message, and List Contact ID Options. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in BotPenguin and reports back. Setup takes about two minutes. - Tool: BotPenguin - Category: Communication - Connection: API key - Actions available: 4 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/botpenguin ## What can you ask Viktor to do in BotPenguin? - "Summarize today's BotPenguin conversations and flag the ones that need a human." - "Draft a canned reply in BotPenguin for the most common question this week." - "Watch BotPenguin for a conversation mentioning a refund and alert me right away." - "Pull this week's response time and resolution rate from BotPenguin every Monday." ## What can Viktor do in BotPenguin? (4 actions) - **List Contact ID Options** - Retrieves available options for the Contact ID field. - **Update Contact Attributes** - Updates custom attributes for a specific contact in your BotPenguin account. - **Send WhatsApp Message** - Sends a WhatsApp message. - **Add WhatsApp Contact** - Adds a new WhatsApp contact to your BotPenguin account. ## How does Viktor work with BotPenguin? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect BotPenguin with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the BotPenguin actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a BotPenguin AI agent? A BotPenguin AI agent is an AI that connects to your BotPenguin account and completes work in it - it doesn't just answer questions about BotPenguin, it takes the actions. Viktor is that agent: an AI employee that works in BotPenguin on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right BotPenguin actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About BotPenguin BotPenguin lets you create and deploy chatbots for website, WhatsApp, Facebook and Telegram with no coding. ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive BotPenguin actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with BotPenguin? Yes. BotPenguin is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in BotPenguin from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect BotPenguin to Viktor? Ask Viktor in Slack or Microsoft Teams to connect BotPenguin, then paste an API key from your BotPenguin account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in BotPenguin? Viktor can run 4 BotPenguin actions, including Add WhatsApp Contact, Send WhatsApp Message, and List Contact ID Options - and chain them with other tools in a single request. In practice that means Viktor helps you run live chat and chatbot conversations with customers. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate BotPenguin? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which BotPenguin actions to take, runs them, and reports back. ### Is my BotPenguin data secure with Viktor? Yes. Viktor connects to BotPenguin with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the BotPenguin integration cost? Nothing extra - every integration, including BotPenguin, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use BotPenguin together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from BotPenguin, cross-reference it with another tool - for example Gmail or Google Sheets, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses BotPenguin together with - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Communication integrations - [Slack](https://viktor.com/integrations/slack) - [Slackbot](https://viktor.com/integrations/slackbot) - [Telegram](https://viktor.com/integrations/telegram) - [Zoom Admin](https://viktor.com/integrations/zoom-admin) - [Microsoft Outlook Email](https://viktor.com/integrations/microsoft-outlook-email) - [Outlook](https://viktor.com/integrations/outlook) - [Bot for Slack](https://viktor.com/integrations/bot-for-slack) - [Twilio](https://viktor.com/integrations/twilio) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.