# bot9 AI employee Viktor is an AI employee that connects to bot9 and helps you run live chat and chatbot conversations with customers, running 3 bot9 actions for you like Initiate Chat, Send Chat Message, and List Chatbot ID Options. Ask in plain English from your workspace; Viktor does the work in bot9 and reports back. Viktor connects with a scoped API key. - Tool: bot9 - Category: Customer Support - Connection: API key - Actions available: 3 - Currently available in: Slack and Microsoft Teams - Page: https://viktor.com/integrations/bot9 ## What is a bot9 AI agent? A bot9 AI agent is an AI that connects to your bot9 account and completes work in it - it doesn't just answer questions about bot9, it takes the actions. Viktor is an AI employee that works in bot9 on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right bot9 actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About bot9 AI chatbot builder for customer support. ### How a run works 1. **You ask in your workspace** - Describe what you need in plain English 2. **Viktor picks the actions** - Selects from 3 bot9 actions, chains them together 3. **Runs in bot9** - Helps you run live chat and chatbot conversations with customers - your real data. 4. **Reports back** - Delivers the finished result to your workspace ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive bot9 actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## What can you ask Viktor to do in bot9? - "Summarize today's bot9 conversations and flag the ones that need a human." - "Draft a canned reply in bot9 for the most common question this week." - "Watch bot9 for a conversation mentioning a refund and alert me right away." - "Pull this week's response time and resolution rate from bot9 every Monday." ## How does Viktor work with bot9? 1. Open Viktor in a supported workspace. 2. Connect bot9 with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the bot9 actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What can Viktor do in bot9? (3 actions) - **List Chatbot ID Options** - Retrieves available options for the Chatbot ID field. - **Send Chat Message** - Send a chat message to a Bot9 chatbot. - **Initiate Chat** - Initiates a new conversation with a Bot9 chatbot. ## Viktor uses bot9 together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) ## FAQ ### Does Viktor integrate with bot9? Yes. bot9 is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in bot9 from their workspace - no workflow builder, no code. ### How do I connect bot9 to Viktor? Ask Viktor in your workspace to connect bot9, then paste an API key from your bot9 account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in bot9? Viktor can run 3 bot9 actions, including Initiate Chat, Send Chat Message, and List Chatbot ID Options - and chain them with other tools in a single request. In practice that means Viktor helps you run live chat and chatbot conversations with customers. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate bot9? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which bot9 actions to take, runs them, and reports back. ### Is my bot9 data secure with Viktor? Yes. Viktor connects to bot9 with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the bot9 integration cost? Nothing extra - every integration, including bot9, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use bot9 together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from bot9, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.