# BetterVoice AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to BetterVoice with a scoped API key and helps you manage business phone calls and call center operations the way a teammate would. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in BetterVoice and reports back. Setup takes about two minutes. - Tool: BetterVoice - Category: Communication - Connection: API key - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/bettervoice ## What can you ask Viktor to do in BetterVoice? - "Summarize this morning's missed calls in BetterVoice and draft callback messages." - "Pull yesterday's call volume and average handle time from BetterVoice." - "Watch BetterVoice for a spike in wait times and alert me right away." - "Post a summary of this week's BetterVoice call metrics to #support every Monday." ## What can Viktor do in BetterVoice? Viktor works with BetterVoice through a managed connector to help you manage business phone calls and call center operations: describe the task in plain English and Viktor figures out the right BetterVoice calls, runs the work, and reports back. ## How does Viktor work with BetterVoice? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect BetterVoice with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the BetterVoice actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a BetterVoice AI agent? A BetterVoice AI agent is an AI that connects to your BetterVoice account and completes work in it - it doesn't just answer questions about BetterVoice, it takes the actions. Viktor is that agent: an AI employee that works in BetterVoice on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right BetterVoice actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About BetterVoice Everything you need in a business class phone system. No hardware required! ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive BetterVoice actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with BetterVoice? Yes. BetterVoice is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in BetterVoice from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect BetterVoice to Viktor? Ask Viktor in Slack or Microsoft Teams to connect BetterVoice, then paste an API key from your BetterVoice account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in BetterVoice? Viktor works with BetterVoice through a managed connector to help you manage business phone calls and call center operations: describe the task in plain English and Viktor figures out the right BetterVoice calls, runs the work, and reports back with the result in Slack or Microsoft Teams. ### Do I need to build workflows to automate BetterVoice? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which BetterVoice actions to take, runs them, and reports back. ### Is my BetterVoice data secure with Viktor? Yes. Viktor connects to BetterVoice with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the BetterVoice integration cost? Nothing extra - every integration, including BetterVoice, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use BetterVoice together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from BetterVoice, cross-reference it with another tool - for example Gmail or Google Sheets, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses BetterVoice together with - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Communication integrations - [Slack](https://viktor.com/integrations/slack) - [Slackbot](https://viktor.com/integrations/slackbot) - [Telegram](https://viktor.com/integrations/telegram) - [Zoom Admin](https://viktor.com/integrations/zoom-admin) - [Microsoft Outlook Email](https://viktor.com/integrations/microsoft-outlook-email) - [Outlook](https://viktor.com/integrations/outlook) - [Bot for Slack](https://viktor.com/integrations/bot-for-slack) - [Twilio](https://viktor.com/integrations/twilio) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.