# Belco AI employee Viktor works in Belco for you. Ask in Slack or Microsoft Teams. Viktor is an AI employee that connects to Belco and helps you run live chat and chatbot conversations with customers, running 14 Belco actions for you like List Users, Send Message, and List Contacts. Ask in plain English from your workspace; Viktor does the work in Belco and reports back. Viktor connects with an API key. - Tool: Belco - Category: Customer Support - Connection: API key - Actions available: 14 - Currently available in: Slack, Microsoft Teams, and Discord - Page: https://viktor.com/integrations/belco ## What can your AI employee do in Belco? Viktor connects to your Belco account and completes work in it. He doesn't just answer questions about Belco, he takes the actions on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Belco actions, chains them with the other 9,800+ tools he connects to, and asks for approval before anything sensitive runs. ### About Belco Customer Service Software for Webshops ### How a run works 1. **You ask in your workspace** - Describe what you need in plain English 2. **Viktor picks the actions** - Selects from 14 Belco actions, chains them together 3. **Runs in Belco** - Helps you run live chat and chatbot conversations with customers - your real data. 4. **Reports back** - Delivers the finished result to your workspace ## Use Belco from Slack and Microsoft Teams Message Viktor in a Slack channel, a Microsoft Teams chat or a direct message. He opens Belco, does the work and posts the result in the same thread, so nobody has to switch tabs. He can also run Belco work on a schedule, like a weekly Belco summary posted to your team's channel. Anything sensitive waits for your approval before it runs. ## Security and permissions - API key - Viktor stores your key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. - Review-first approvals: sensitive Belco actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. - Viktor is not affiliated with or endorsed by Belco. ## What can you ask Viktor to do in Belco? - "Summarize today's Belco conversations and flag the ones that need a human." - "Draft a canned reply in Belco for the most common question this week." - "Watch Belco for a conversation mentioning a refund and alert me right away." - "Pull this week's response time and resolution rate from Belco every Monday." ## How does Viktor work with Belco? 1. Open Viktor in a supported workspace. 2. Connect Belco with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Belco actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What can Viktor do in Belco? (14 actions) - **Add Note to Conversation** - Add a note to a conversation specified by ID. - **Add Tags to Conversation** - Add tags to a conversation. - **Close Conversation** - Close a conversation specified by ID. - **Create Conversation** - Start a new Belco conversation in a shop on the email, chat or phone channel, sending Body as its first message. - **Get Contact Details** - Get the details of a contact in Belco. - **List All Conversations** - Get a list of conversations from Belco. - **List Contacts** - List the contacts of a Belco shop, optionally filtered by email address, phone number or contact type. - **List Shop ID Options** - Retrieves available options for the Shop ID field. - **List Users** - List all users in the Belco account. - **Reopen Conversation** - Reopen a conversation specified by ID. - **Reply to Conversation** - Reply to a conversation specified by ID. - **Retrieve Conversation Items** - Retrieve the list of items belonging to a conversation, such as messages, notes, assignments, tags, calls and status changes. - **Retrieve Conversation** - Retrieve a conversation specified by ID. - **Send Message** - Send a message in a Belco shop on the email, chat or phone channel, starting a new conversation that carries it. ## Viktor uses Belco together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Help Scout](https://viktor.com/integrations/help-scout) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Trengo](https://viktor.com/integrations/trengo) - [Zendesk](https://viktor.com/integrations/zendesk) - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Intercom](https://viktor.com/integrations/intercom) - [Help Scout (API Keys)](https://viktor.com/integrations/help-scout-api-keys) ## FAQ ### Does Viktor integrate with Belco? Yes. Belco is one of the 9,800+ tools Viktor connects to, with an API key. Once connected, anyone on your team can put Viktor to work in Belco from their workspace - no workflow builder, no code. ### How do I connect Belco to Viktor? Ask Viktor in your workspace to connect Belco, then paste an API key from your Belco account when prompted. Viktor stores the key encrypted, uses it only for the actions you ask for, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Belco? Viktor can run 14 Belco actions, including List Users, Send Message, and List Contacts - and chain them with other tools in a single request. In practice that means Viktor helps you run live chat and chatbot conversations with customers. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows for Belco? No. Viktor isn't a workflow builder - there are no triggers to map and nothing to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Belco actions to take, runs them, and reports back. ### Is my Belco data secure with Viktor? Yes. Viktor connects to Belco with an API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Belco integration cost? Nothing extra - every integration, including Belco, is available on every plan. You can start free with up to $100 in credits, no credit card required; the Team plan is $100 a month. ### Can Viktor use Belco together with my other tools? Yes - that's the point. Viktor connects to 9,800+ tools and works across them in a single run: he can pull data from Belco, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 9,800+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.