# Autotask PSA AI employee Viktor is an AI employee that connects to Autotask PSA and helps you triage and resolve customer support tickets, running 10 Autotask PSA actions for you like List Tickets, List Resources, and List Contracts. Ask in plain English from your workspace; Viktor does the work in Autotask PSA and reports back. Viktor connects in one click via OAuth. - Tool: Autotask PSA - Category: Cloud & Data - Connection: One-click OAuth - Actions available: 10 - Currently available in: Slack and Microsoft Teams - Page: https://viktor.com/integrations/autotask-psa ## What is a Autotask PSA AI agent? A Autotask PSA AI agent is an AI that connects to your Autotask PSA account and completes work in it - it doesn't just answer questions about Autotask PSA, it takes the actions. Viktor is an AI employee that works in Autotask PSA on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Autotask PSA actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Autotask PSA Autotask Professional Services Automation (PSA) is a powerful and intuitive cloud-based IT service management platform providing a singular view of your entire operation. ### How a run works 1. **You ask in your workspace** - Describe what you need in plain English 2. **Viktor picks the actions** - Selects from 10 Autotask PSA actions, chains them together 3. **Runs in Autotask PSA** - Helps you triage and resolve customer support tickets - your real data. 4. **Reports back** - Delivers the finished result to your workspace ## Security and permissions - One-click OAuth - Viktor never sees your password, and you can revoke access at any time. - Review-first approvals: sensitive Autotask PSA actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## What can you ask Viktor to do in Autotask PSA? - "Summarize today's open tickets in Autotask PSA and flag the urgent ones." - "Draft replies to the open tickets in Autotask PSA and queue them for my approval." - "Pull this week's ticket volume and response time from Autotask PSA every Monday." - "Watch Autotask PSA for tickets that mention churn and alert me immediately." ## How does Viktor work with Autotask PSA? 1. Open Viktor in a supported workspace. 2. Connect Autotask PSA with one-click OAuth - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Autotask PSA actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What can Viktor do in Autotask PSA? (10 actions) - **List Time Entries** - Query time entries from Autotask PSA. - **List Tickets** - Query tickets from Autotask PSA. - **List Ticket Notes** - Query ticket notes from Autotask PSA. - **List Service Call Tickets** - Query service call tickets from Autotask PSA. - **List Resources** - Query resources from Autotask PSA. - **List Contracts** - Query contracts from Autotask PSA. - **List Companies** - Query companies from Autotask PSA. - **List Billing Items** - Query billing items from Autotask PSA. - **Get Tickets Count** - Get count of tickets in Autotask PSA. - **Get Companies Count** - Get count of companies in Autotask PSA. ## Viktor uses Autotask PSA together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Cloud & Data integrations - [Neon](https://viktor.com/integrations/neon) - [Supabase](https://viktor.com/integrations/supabase) - [Google Cloud](https://viktor.com/integrations/google-cloud) - [Cloudflare](https://viktor.com/integrations/cloudflare) - [Dropbox](https://viktor.com/integrations/dropbox) - [Roblox](https://viktor.com/integrations/roblox) - [Datadog](https://viktor.com/integrations/datadog) - [WhoisFreaks](https://viktor.com/integrations/whoisfreaks) ## FAQ ### Does Viktor integrate with Autotask PSA? Yes. Autotask PSA is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Autotask PSA from their workspace - no workflow builder, no code. ### How do I connect Autotask PSA to Viktor? Ask Viktor in your workspace to connect Autotask PSA, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time. ### What can Viktor do in Autotask PSA? Viktor can run 10 Autotask PSA actions, including List Tickets, List Resources, and List Contracts - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Autotask PSA? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in your workspace, and Viktor decides which Autotask PSA actions to take, runs them, and reports back. ### Is my Autotask PSA data secure with Viktor? Yes. Viktor connects to Autotask PSA in one click via OAuth, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Autotask PSA integration cost? Nothing extra - every integration, including Autotask PSA, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Autotask PSA together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Autotask PSA, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in your workspace. ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.