# Aircall AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Aircall and helps you manage business phone calls and call center operations, running 7 Aircall actions for you like Get Call, List Calls, and List Contacts. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Aircall and reports back. Viktor connects in one click via OAuth. - Tool: Aircall - Category: Communication - Connection: One-click OAuth - Actions available: 7 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/aircall ## What can you ask Viktor to do in Aircall? - "Summarize this morning's missed calls in Aircall and draft callback messages." - "Pull yesterday's call volume and average handle time from Aircall." - "Watch Aircall for a spike in wait times and alert me right away." - "Post a summary of this week's Aircall call metrics to #support every Monday." ## What can Viktor do in Aircall? (7 actions) - **List Call Options** - Retrieves available options for the Call field. - **Update Contact** - Update a contact in Aircall. - **Retrieve Transcription** - Retrieves AI-generated transcription for a specific Aircall call. Requires the AI Assist add-on to be enabled on your Aircall account. - **List Contacts** - List contacts. - **List Calls** - List calls. - **Get Call** - Retrieves details about a call. - **Create Contact** - Create a contact in Aircall. ## How does Viktor work with Aircall? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Aircall with one-click OAuth - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Aircall actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Aircall AI agent? A Aircall AI agent is an AI that connects to your Aircall account and completes work in it - it doesn't just answer questions about Aircall, it takes the actions. Viktor is that agent: an AI employee that works in Aircall on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Aircall actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Aircall Call center software for customer-centric teams ## Security and permissions - One-click OAuth - Viktor never sees your password, and you can revoke access at any time. - Review-first approvals: sensitive Aircall actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Aircall? Yes. Aircall is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Aircall from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Aircall to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Aircall, then approve the one-click OAuth prompt. Viktor never sees your password, handles authentication itself, and starts working right away. Setup takes about two minutes, and you can revoke access at any time. ### What can Viktor do in Aircall? Viktor can run 7 Aircall actions, including Get Call, List Calls, and List Contacts - and chain them with other tools in a single request. In practice that means Viktor helps you manage business phone calls and call center operations. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Aircall? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Aircall actions to take, runs them, and reports back. ### Is my Aircall data secure with Viktor? Yes. Viktor connects to Aircall in one click via OAuth, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Aircall integration cost? Nothing extra - every integration, including Aircall, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Aircall together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Aircall, cross-reference it with another tool - for example Gmail or Google Sheets, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Aircall together with - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) - [Stripe](https://viktor.com/integrations/stripe) ## More Communication integrations - [Slack](https://viktor.com/integrations/slack) - [Slackbot](https://viktor.com/integrations/slackbot) - [Telegram](https://viktor.com/integrations/telegram) - [Zoom Admin](https://viktor.com/integrations/zoom-admin) - [Microsoft Outlook Email](https://viktor.com/integrations/microsoft-outlook-email) - [Outlook](https://viktor.com/integrations/outlook) - [Bot for Slack](https://viktor.com/integrations/bot-for-slack) - [Twilio](https://viktor.com/integrations/twilio) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.