# Aidbase AI agent for Slack & Microsoft Teams Viktor is an AI employee that connects to Aidbase with a scoped API key and helps you triage and resolve customer support tickets, running 9 Aidbase actions for you like Add Video, Create FAQ, and Start Training. Ask in plain English in Slack or Microsoft Teams; Viktor does the work in Aidbase and reports back. Setup takes about two minutes. - Tool: Aidbase - Category: Customer Support - Connection: API key - Actions available: 9 - Works from: Slack and Microsoft Teams - Page: https://viktor.com/integrations/aidbase ## What can you ask Viktor to do in Aidbase? - "Summarize today's open tickets in Aidbase and flag the urgent ones." - "Draft replies to the open tickets in Aidbase and queue them for my approval." - "Pull this week's ticket volume and response time from Aidbase every Monday." - "Watch Aidbase for tickets that mention churn and alert me immediately." ## What can Viktor do in Aidbase? (9 actions) - **List Faq ID Options** - Retrieves available options for the Faq ID field. - **List Ticket Form ID Options** - Retrieves available options for the Ticket Form ID field. - **List Knowledge Item ID Options** - Retrieves available options for the Knowledge Item ID field. - **List Email Inbox ID Options** - Retrieves available options for the Email Inbox ID field. - **List Chatbot ID Options** - Retrieves available options for the Chatbot ID field. - **Start Training** - Kick off a training job for a specific piece of knowledge. - **Create FAQ** - Create a new frequently asked questions (FAQ) list on your Aidbase account. - **Add Video** - Add a video as a piece of knowledge to your Aidbase account. - **Add Question to FAQ** - Add a new question to a FAQ in Airbase. ## How does Viktor work with Aidbase? 1. Add Viktor to Slack or Microsoft Teams. 2. Connect Aidbase with an API key - Viktor handles authentication. 3. Ask in plain English. Viktor runs the Aidbase actions, chains them with your other tools when needed, and reports back. Sensitive actions wait for your approval. ## What is a Aidbase AI agent? A Aidbase AI agent is an AI that connects to your Aidbase account and completes work in it - it doesn't just answer questions about Aidbase, it takes the actions. Viktor is that agent: an AI employee that works in Aidbase on your behalf and delivers the finished result in Slack or Microsoft Teams. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Aidbase actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. ### About Aidbase Aidbase - AI-Powered support for your SaaS startup ## Security and permissions - Scoped API keys - Viktor stores your key securely, uses only the scopes you grant, and you can revoke it at any time. - Review-first approvals: sensitive Aidbase actions wait for your sign-off before they run. - Isolated compute per team, encrypted in transit and at rest - and your data is never used to train models. - SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ## FAQ ### Does Viktor integrate with Aidbase? Yes. Aidbase is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Aidbase from Slack or Microsoft Teams - no workflow builder, no code. ### How do I connect Aidbase to Viktor? Ask Viktor in Slack or Microsoft Teams to connect Aidbase, then paste an API key from your Aidbase account when prompted. Viktor stores the key securely, uses only the scopes you grant, and you can revoke it at any time. Setup takes about two minutes. ### What can Viktor do in Aidbase? Viktor can run 9 Aidbase actions, including Add Video, Create FAQ, and Start Training - and chain them with other tools in a single request. In practice that means Viktor helps you triage and resolve customer support tickets. If a task spans several actions, Viktor plans the sequence itself and reports back when the work is done. ### Do I need to build workflows to automate Aidbase? No. Viktor isn't a workflow builder - there are no triggers to map and no workflows to maintain. You ask for the outcome in plain English in Slack or Microsoft Teams, and Viktor decides which Aidbase actions to take, runs them, and reports back. ### Is my Aidbase data secure with Viktor? Yes. Viktor connects to Aidbase with a scoped API key, runs in an isolated environment per team, and never trains models on your data. Sensitive actions wait for your approval, and you can revoke access at any time. Viktor is SOC 2 Type 1 compliant, with Type 2 and ISO 27001 in progress. ### How much does the Aidbase integration cost? Nothing extra - every integration, including Aidbase, is available on every plan. You can start free with up to $100 in credits, no credit card required; paid plans start at $50/month. ### Can Viktor use Aidbase together with my other tools? Yes - that's the point. Viktor connects to 3,200+ tools and works across them in a single run: it can pull data from Aidbase, cross-reference it with another tool - for example Slack or Gmail, and deliver the finished result in Slack or Microsoft Teams. ## Viktor uses Aidbase together with - [Slack](https://viktor.com/integrations/slack) - [Gmail](https://viktor.com/integrations/gmail) - [Google Sheets](https://viktor.com/integrations/google-sheets) - [HubSpot](https://viktor.com/integrations/hubspot) - [Notion](https://viktor.com/integrations/notion) - [Salesforce](https://viktor.com/integrations/salesforce) ## More Customer Support integrations - [Freshdesk](https://viktor.com/integrations/freshdesk) - [Trengo](https://viktor.com/integrations/trengo) - [Zoho Desk](https://viktor.com/integrations/zoho-desk) - [Teamwork Desk](https://viktor.com/integrations/teamwork-desk) - [Belco](https://viktor.com/integrations/belco) - [Help Scout](https://viktor.com/integrations/help-scout) - [HelpSpot](https://viktor.com/integrations/helpspot) - [Intercom](https://viktor.com/integrations/intercom) ## Get started Viktor is free to start - up to $100 in credits, no credit card required. All 3,200+ integrations are included on every plan. Sign up at https://viktor.com or browse all integrations at https://viktor.com/integrations.